Wireless Retail Sales Associate LURAY | E Luray Shopping Ctr

Company Overview

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life, acting as brand ambassadors and creating energy around our products and services. They thrive in a fast‑paced, fun environment where customer needs are the first focus.

• Assist customers in picking up right where they left off in their shopping journey, whether online, via Customer Care, or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond basic device and service plans, including accessories and Internet of Things (IoT) devices.
• Guide customers through their purchasing experience through thoughtful questions, informative answers, and shared expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in digital tools that enhance interactions and onboarding, such as coverage demonstrations, plan benefits, and device/account troubleshooting.
• Complete training on in‑store experience, new skills and processes, and knowledge of systems and reference resources.
• Build relationships and partner with employees across channels, including business and customer service, to own the customer experience, resolve issues, and hand off small business leads.
• Develop strong peer relationships and be accountable for the company’s success.

• Strong desire to learn and master the skills required of a customer advocate and to build meaningful connections with customers.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices.
• Ability to balance customer experience and performance goals.
• At least 6 months of customer service and/or sales experience; retail environment preferred.
• Minimum 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time and lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hours) or part‑time (20+ hours) availability.

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Opportunities for career advancement.
• Culture of care and excellence.
• Health benefits for full‑time employees.
• Monthly sales incentive programs, contests, rewards, and more.

We embrace a diverse workforce. Employees with diverse perspectives, backgrounds, and experiences help us better reflect the communities we serve and create superior customer and employee experiences. We welcome everyone to our team.