Golf Shop Retail Supervisor

The Omni Homestead Resort & Spa is a historic resort located in Virginia.

Responsible for organizing and overseeing the Member golf shop operations, communicating with starters/marshals ensuring accuracy of billing, implementing policies and procedures as directed by Pro Staff, while driving sales of products to increase revenue.

• Assist with leading the Golf Pros in leading the team.
• Oversee maintenance of all equipment and cleanliness of the Golf Shop.
• Perform all other administrative functions required and communicate information from management meetings.
• Work safely at all times and follow all safety procedures as outlined in your Standards of Conduct and Loss Prevention Manual.
• Work directly with the Retail Manager on new incentives and ideas to generate revenue.
• Responsible for involvement with physical inventories once per quarter or 4 times per year.
• Become an expert in and train in all Omni Related Retail SOP's.
• Assist in the timely flow of merchandise from receiving to shops to maximize sales.
• Communicate and partner effectively with the Retail Manager.
• Propose and implement best practices for starters and marshals to enhance communication of relevant and accurate information, based on insights gained from daily operations.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Responsible for communication and coordination with golf service staff, starters, and marshals to tend to the needs of all customers that enter the member golf shop.
• Must maintain a working knowledge of golf operations for all courses.
• Supervise the reserving of tee times, player check-in, tee sheet management, and tee sheet requisites each day.
• Supervise the maintaining orderly presentation of the golf shop.
• Assist with any inventory counts as needed.

• Prior retail and direct customer service experience is strongly preferred.
• Excellent customer service skills.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co‑workers, both in person and by telephone.
• Scheduling flexibility, including willingness to work weekends, holidays, nights, and holiday periods.
• Previous supervisory experience preferred but not required.

• Must be able to lift and move moderate weights.
• Must be able to stand for extended periods of time.
• Must be able to withstand possible 9–12 hour work day.

• Indoor interior of Golf shop, in normal office conditions.
• Occasional outdoor tasks and travel around property when needed.

• Computer, printer, telephone.
• Resort Suite, Fore Tees, Microsoft Office programs.
• Cleaning supplies.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available.