Assistant Store Manager - VA

Assist the Store Manager in the total operation of the convenience store at the direction of the Store Manager.

Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Help Store Manager train all sales associates as outlined in the “New Employee Training Program”
• Delegate duties to the sales associates as needed
• Have complete knowledge of the Employee Handbook and refer to it as necessary
• Understand store security guidelines and procedures and know how to reach the Store Manager, Supervisor, and Director of Operations at all times of the day and night
• Work opposite shift from the Store Manager unless instructed otherwise by the Store Manager, Supervisor, or Director of Operations
• Conduct themselves in a businesslike manner in the store with other employees and customers and refer questions or problems they cannot answer to the Store Manager
• Ensure that all company policies and rules as outlined in the Employee Handbook are followed at all times
• Assist manager with staffing the location with properly trained personnel who have a positive attitude toward customers, fellow employees, and the company in general
• Ensure that the store and forecourt are maintained in a clean and orderly manner at all times
• Assist manager with keeping the store stocked with product authorized by the various department heads and ensure all promoted product is properly displayed each month to maximize sales and profits
• Assist manager with ensuring all employees are practicing the customer service guidelines with all customers as outlined in the Employee Handbook
• Accurately complete the daily book work closeout, enter all necessary information into the back‑office system, balance the cash for the day, and make a bank deposit each day of the week
• Assist manager in ensuring all employees adhere to the safety guidelines as stated in the Employee Handbook
• Operate the cash register, handle cash and credit transactions accurately, and assist customers with item selections
• Ring all sales immediately when a customer approaches the sales counter and never keep a customer waiting while performing other tasks
• Use suggestive selling as directed by the Manager and place customer purchases in an Apple Market bag
• Operate the fuel console to make fuel purchases easy and accurate for customers; pay close attention to the fuel islands to reduce the risk of fuel “drive offs”
• Have complete knowledge of guidelines for selling alcoholic beverages, tobacco, and lottery to ensure no sale to under‑age customers
• Report any loitering or suspicious activity to the Manager immediately
• Replace and fill merchandise on shelves and in coolers as required; keep store aisles free of litter, boxes, and hazardous items; report any product that does not scan or scans at an incorrect price to the Manager daily
• Report any accidents involving employees or customers to the Manager immediately, complete an incident report, and fax the report to the corporate office as soon as possible
• Complete the daily shift balance report at the end of each shift
• Do not smoke inside the store; use the designated outside area for smoke breaks
• Merchandise purchased for personal use must be paid for immediately and a receipt kept as proof of purchase
• Report any malfunction of equipment by placing a work order in Helpdesk Pro on the store computer
• Keep the drink bar clean and stocked during each shift and always have fresh coffee available for customers

• Accountability – accept responsibility and account for actions
• Communication, Oral – communicate effectively with others using spoken word
• Communication, Written – communicate in writing clearly and concisely
• Leadership – influence others to perform their jobs effectively and make responsible decisions
• Responsible – be accountable or answerable for conduct
• Coaching and Development – provide guidance and feedback to strengthen knowledge and skill areas
• Change Management – encourage innovative approaches to…