Assistant Store Manager

Location: Tappahannock

O'Reilly Automotive -  - Responsibilities:
Lead the store team members in providing excellent customer service to retail and professional customers;
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc);
Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late-afternoons, evenings, weekends, etc);
Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring training is current;
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members;
Make sure telephone is answered according to company policy and ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner