Customer Service – Service Advisor

• Greet customers promptly and provide friendly, competent customer service
• Coordinate the service center’s scheduling and workflow
• Service write for the location, including creating estimates and work orders, finalizing payments, following cash-handling policies, and ordering and collecting payment for parts and jobs
• Answer customer questions about service outcomes and consult with Technicians as needed
• Apply marketing and sales strategies to finalize transactions
• Consult with Technicians about needed repairs and communicate repair needs with customers
• Increase knowledge of products and services to understand industry needs
• Communicate customer needs to Technicians and relay Technician information to customers
• Keep customer-facing items clean, stocked, and up to date
• Receive merchandise, stock showroom products, and update pricing
• Maintain understanding of the Boss Shop Warranty process
• Assign work to Technicians within company guidelines
• Follow company safety policies and procedures
• Report to work on time when scheduled
• Assist with other duties as assigned

• Retail or guest service experience preferred
• Valid driver’s license and insurable to drive
• Able to maintain working knowledge of parts inventory
• Complete Service Advisor New Team Member Training within the first 90 days of employment
• Able to work efficiently on the computer system
• Ability to read, write, and perform math skills
• Positive, enthusiastic attitude
• Flexible and able to adapt to change
• Excellent communication skills
• Flexible schedule, including possible weekends and evenings
• Reliable transportation and phone
• Must be able to communicate in English
• Able and willing to provide friendly, courteous, and prompt customer service
• Able and willing to work cooperatively with other team members
• Occasionally lift and/or move up to 50 lbs.
• Frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb or balance, stoop, kneel, crouch, or crawl

Demonstrates strong customer service skills, effectively communicates with customers and technicians, and maintains a thorough understanding of service processes and inventory management. Capable of applying marketing strategies to enhance sales and ensure a positive customer experience.

• Customer Service
• Service Advisor Training
• Parts Inventory Management
• Communication Skills
• Retail Experience

• Service Writing
• Estimates Creation
• Work Order Finalization
• Cash-Handling Policies
• Computer System Proficiency
• Math Skills
• Parts Ordering

• Positive Attitude
• Flexibility
• Team Collaboration
• Adaptability
• Enthusiasm

• Valid Driver's License

• Service Center Scheduling
• Boss Shop Warranty Process
• Customer Needs Communication
• Showroom Stocking
• Safety Policies