Key Account Manager - Grocery

Location: Stuarts Draft

COMPANY PROFILEThe Plant Company (TPC) is a fast-growing, innovative horticultural business operating in an expanded 10-acre facility. With the completion of Phase 2, we’ve added a state-of-the-art greenhouse and production barn—both purpose-built for the controlled-environment, sustainable production of premium tropical foliage.

The ideal candidate will play a key role in driving our continued growth and daily success as part of the nationally recognized Proven Winners leafjoy brand. We’re proud of our inclusive, growth-oriented culture and operate on EOS (Entrepreneurial Operating System), which shapes how we solve problems, lead teams, and scale effectively. As a valued team member, you’ll have the opportunity to make a direct impact, contribute your perspective, and grow with a company that’s expanding rapidly and is nationally recognized.

We believe that “together we grow stronger”, which applies to employees, vendors and of course customers. The four core values that identify this company are:

Caring About People, Plants, and Process Growth Oriented Customer First"Can Do" Attitude

POSITION OVERVIEW The Key Account Manager is responsible for managing and growing strategic customer relationships within the grocery and big-box retail channels. This role serves as a primary point of contact for assigned accounts, driving sales growth, supporting customer programs, and ensuring strong alignment between customer needs and The Plant Company’s operational capabilities.

The ideal candidate has experience managing key accounts within the floriculture industry, preferably with live plants and large retail customers. This individual should be highly organized, analytical, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

Account Management & Customer Relations Serve as the primary point of contact for assigned key accounts

Build and maintain strong customer relationships through consistent communication and proactive support

Support customer retention, satisfaction, and long-term account growth

Coordinate with internal teams to ensure customer expectations, timelines, and program requirements are met Assist in resolving customer issues related to product quality, inventory, logistics, or service

Sales & Business Development Support sales growth initiatives within assigned accounts and territories

Identify opportunities for new programs, product expansion, and increased sales volume

Assist in the development and execution of customer sales campaigns and promotional programs

Participate in customer meetings, presentations, and business reviews

Attend industry events and trade shows to support relationship development and business growth

Data Analysis & Reporting Analyze customer sales data, trends, and performance metrics to support business decisions and sales strategies

Develop reports, presentations, and sales analyses for customers and internal leadership

Interpret industry and customer data to identify risks, opportunities, and actionable insights

Maintain accurate customer records, forecasts, and program details

Systems & Process Management Utilize customer portals and systems such as Procurant, iTrade, and 1

World Sync Coordinate  product setup, item maintenance, and customer data requirements within customer systems

Collaborate with Sales, Operations, Inventory, and Marketing teams to support successful program execution

REQUIRED SKILLS/ABILITIES Strong relationship management and customer service skills

Excellent organizational and time management abilities

Strong analytical and problem-solving capabilities

Advanced proficiency in Microsoft Excel and Power Point Ability  to interpret customer and industry sales data to support strategic decisions and sales initiatives

Strong written and verbal communication skills

Ability to manage multiple priorities and deadlines in a fast-paced environment

Experience working with customer portals such as Procurant, iTrade, and/or 1

World Sync preferred

Ability and willingness to travel approximately 20% or more, including customer visits and trade shows

EDUCATION AND EXPERIENCE Bachelor’s degree in Business, Sales, Marketing, Horticulture, or related field preferred

Minimum of 2 years of experience managing key accounts within the floriculture industry preferred

Experience with live plants strongly preferred

Experience working with grocery and/or big-box retail customers preferred

Experience supporting retail sales programs, forecasting, or customer analytics preferred

PHYSICAL REQUIREMENTS Ability to sit, stand, and work on a computer for extended periods

Ability to travel as needed for customer visits, meetings, and trade shows

Ability to occasionally lift and transport materials up to 25 pounds

The Plant Company is an equal opportunity employer
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