Spare Parts Sales

Spare Parts Salesperson – Overview

MAAG Pump Systems aims to support the polymer, chemical, petrochemical, pharmaceutical, and food industries with high‑grade gear pumps, pelletizing and filtration systems, and pulverizers.

• Process domestic and international spare parts and warranty orders, ensuring accurate data entry.
• Prepare quotes for spare parts and compile recommended parts lists for new and existing equipment.
• Serve as first‑line contact for customer inquiries, routing complex technical questions to the appropriate department while handling part requests.
• Issue return authorizations based on guidelines and track physical returns.
• Apply commercial pricing to quotes and orders, ensuring accuracy in discounts and shipping costs.
• Maintain up‑to‑date filing and documentation; research equipment history for upgrade/Change‑Out requests.
• Perform other tasks assigned by management.

• Willingness to learn basic equipment manuals and identify parts.
• High accuracy in data entry and documentation.
• Polite, professional phone and email presence with a drive to solve customer problems.
• Ability to quickly learn company‑specific software (ERP/CRM) and internal workflows.
• Proficiency in calculating simple margins, discounts, and totals for quotes.
• Team‑player attitude; comfortable working across departments.

• Primarily office work, with occasional time spent in a factory environment.
• May be exposed to fumes, airborne particles, moving mechanical parts, vibration, and loud noise; PPE required.

• Requires verbal communication and hearing; frequent interaction with teammates and customers.
• Primarily sedentary; frequently sit for extended periods and focus on a computer screen.

Mandatory:
High School diploma or equivalent.

• Minimum 1 year in a customer service role.
• Familiar with large rotating equipment.
• Efficient in Word and Excel.

• Conveys technical information clearly in both verbal and written channels.
• Manages high‑volume workload with attention to detail; prioritizes tasks effectively.
• Self‑starter who identifies potential bottlenecks or errors and implements solutions independently.
• Strong work ethic and team‑first mentality, sharing knowledge to achieve collective goals.
• Demonstrates commitment to the customer experience with urgency, empathy, and solutions‑first approach.

English 100 %.

Monday to Friday.

0 %.

Benefits for this position include: 401(k) savings plan with employer contributions; medical, dental, and vision insurance; wellness programs; health savings account; health care and dependent care flexible spending accounts; company‑paid short‑term and long‑term disability; company‑paid basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits; commuter benefits;

parental, military, jury duty, and bereavement leaves; paid time off (10 paid holidays, 80 hours annual vacation, 40 hours sick leave or state/local law); tuition assistance; business travel services; employee discounts; employee assistance program with counseling and legal services. Eligibility governed by plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factor prohibited by law.