Sales Engineer

Location: Hollins

Join Us as a Sales Engineer at Valcom, a Potter Global Technologies Business At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.

Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.

As a Valcom Sales Engineer, you will play a key role in driving business growth by partnering with Regional Sales Managers (RSMs) to identify, develop, and secure new business opportunities while delivering exceptional customer experience. Our team is looking for someone who is technically knowledgeable, customer-focused, and energized by building relationships and solving complex challenges throughout the sales process. In this role, you will serve as a trusted technical advisor, providing solution guidance, product expertise, and hands-on customer support to advance opportunities, strengthen customer confidence, and contribute to the overall success of the sales organization.

In addition to customer-facing responsibilities, you will support technical enablement initiatives and provide escalated technical assistance that helps drive long-term customer satisfaction and business growth.

What You’ll DoPartner with RSMs to create, advance, and win opportunities, coordinating engagement with the RSM’s territory strategy, customer relationships, and opportunity objectives.

Conduct customer presentations, product demonstrations, and webinars for prospective and existing customers.

Provide solution design and application guidance, including participation in system architecture, integration, and deployment approach discussions.

Participate in discovery and planning meetings, joint customer visits with RSMs, and strategic account planning.

Develop and maintain relationships across the sales ecosystem, including integrators, distributors, end users, consultants and A&E firms, and customer project management, IT, facilities, and safety/security stakeholders.

Assist in the preparation of proposals and product specifications.

Provide deployment and commissioning guidance, identifying technical risks and mitigation strategies that support successful customer outcomes.

Deliver Valcom Engineered Solution Technical Support Services (VETSS) enablement activities that build integrator, distributor, and end-user capability to position, deploy, and support Valcom solutions.

Provide escalated technical assistance in strategic or relationship-critical situations, directing routine support, troubleshooting, and repetitive training requests to Technical Support, the Training Team, and established training resources.

Gather and communicate Voice of Customer (VOC) feedback, competitive intelligence, market trends, and deployment lessons learned to Product Management, Engineering, Marketing, and Leadership.

Stay up-to-date with the latest industry trends, products, and technologies relevant to Valcom’s offerings.

Take on additional responsibilities as needed to support team goals and project milestones.

What You Bring Experience That Drives Success Bachelor's degree in Engineering, Computer Science, or a related technical field

At least three years of experience in a related role Proven experience in a technical sales role or engineering support capacity.

RCDD certification, preferred

Problem-solving skills and attention to detail.

Field expertise for site surveys and pre-build assessment.

Proficiency with remote troubleshooting.

Key Strengths & Skills Success in working and driving results in a cross-functional environment.

Excellent communication and presentation skills with the ability to explain complex…