Sales Engineer – New Graduate (Service

At Innovative, innovation isn't just part of our name —it's the mindset that drives everything we do.

We are built by people who take ownership, challenge the status quo,and create solutions that keep the world's most critical industries running.

From engineering and fabrication to installation and service,our teams collaborate to solve complex challenges with creativity, precision, and purpose.

We invest in people who are passionate about making an impact,fostering a culture where innovation thrives, careers grow,and great teams build extraordinary solutions together.

Salary: Dependent on experience

Posted:

Employee Type: full-time

Travel Required: No

Innovative Refrigeration Systems, Inc. is the leading provider of industrial refrigeration and process cooling solutions, delivering custom-engineered systems utilizing natural refrigerants such as ammonia and CO₂. Through a fully integrated approach encompassing engineering, manufacturing, construction, commissioning, nationwide service, and advanced aftermarket solutions, Innovative supports customers across food and beverage, cold storage, pharmaceutical, industrial manufacturing, and mission-critical infrastructure markets throughout North America and around the world.

Unlike traditional engineering firms, contractors, or equipment suppliers, Innovative performs engineering, manufacturing, construction, commissioning, service, and ongoing customer support entirely in-house. This integrated model provides employees with the opportunity to support projects throughout the complete lifecycle, from concept and design through manufacturing, installation, startup, operation, optimization, modernization, and long-term system support.

Job Role:

This is a structured developmental role designed for a recent graduate. The Sales Engineer – New Graduate (Service) is responsible for growing and managing customer accounts. This role identifies customer needs and develops service solutions that support the reliability, performance, and ongoing maintenance of industrial refrigeration systems—while ensuring strong relationships and customer satisfaction.

• Identify customer needs and recommend service solutions that improve system reliability, performance, efficiency, and lifecycle value.
• Sell and manage service and preventive maintenance agreements, including renewals, expansions, and upgrades.
• Develop technical and commercial proposals for service agreements, maintenance contracts, repairs, retrofits, and service projects.
• Negotiate contract terms, pricing, and scope while maintaining company profitability and customer value.
• Manage the full sales lifecycle from prospecting to project delivery for new and existing customers
• Serve as a trusted advisor and point of contact for assigned accounts
• Partner with internal teams to coordinate service and product implementation
• Represent the company at trade shows, industry events, and client meetings
• Facilitate post-sale customer service and ensure follow-through on deliverables
• Support lead generation through cold calling, referrals, networking, and content marketing
• Maintain accurate records in CRM (Hub Spot/Salesforce)

• Bachelor of Science in Mechanical Engineering (BSME) or related field
• Strong mechanical aptitude and ability to explain technical concepts
• Excellent project management, communication, and organizational skills
• Must be able to remain in a stationary position (seated or standing) for extended periods
• Occasionally may need to lift or carry items up to 25 pounds (e.g., office supplies, small equipment)

• Previous experience in sales or business development.
• Experience with CRM systems such as Hub Spot or Salesforce
• Proficiency…