Manager - Dealer Accounts

Join Team CARFAX as Manager – Dealer Accounts

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company:
We help millions of consumers make more-informed decisions every day.

We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

We are seeking a dynamic Manager – Dealer Accounts to be people leader that leads, motivates, and strengthens a high-activity team of Account Managers. The ideal candidate will have the vision to level up customer experience and engagement while driving exceptional results in a fast-paced, metric-driven environment.

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 4 days a week in our Virginia office subject to change with future business needs.

• Lead, train, and develop 15+ Account Managers in your assigned region
• Develop appropriate metrics to measure team effectiveness in dealer engagement, dealer retention, and revenue growth
• Provide coaching and mentorship to help team members achieve individual and collective goals
• Develop staff for increasing job responsibilities and productivity
• Foster a culture of continuous improvement and customer-centricity

• Maintain and grow relationships with dealer accounts in a phone-based environment
• Achieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealers
• Provide exceptional customer service and establish rapport with key decision makers, handle escalated issues as applicable
• Up-sell new products and services while ensuring high retention rates
• Drive innovative approaches to enhance customer experience and engagement

• Collaborate across sales, marketing, and finance to identify strategies and uncover new opportunities
• Partner with cross-functional teams to resolve client issues and drive process improvements
• Increase customer awareness and engagement by effectively communicating CARFAX's value proposition
• Champion customer-focused initiatives that elevate the overall dealer experience, services, and vehicle history information, promoting their importance and value

• 5+ years of account management or customer service experience with demonstrated results
• 2+ years of experience managing or leading a team (formal management experience preferred)
• Account management experience required; automotive industry experience is a plus
• Experience establishing and maintaining strong client partnerships
• Exceptional communication, presentation, and time management skills
• Excellent consulting and negotiation skills
• Goal-oriented and results-focused with ability to work independently
• Ability to persuade and influence others through product knowledge and relationship building
• Proficient in Microsoft Excel and experienced with  or similar CRM tools
• Excellent planning, organization, and follow-up skills
• AI experience or familiarity with AI applications in customer success/account management is a plus but not required
• Spanish speaking is a plus but not required
• Enthusiastic, highly motivated self-starter with strong work ethic
• Natural leader who enjoys developing others and building high-performance teams
• Comfortable balancing management responsibilities with individual account work
• Thrives in a fast-paced, metric-driven environment
• Passionate about delivering exceptional customer experiences
• Innovative mindset with…