Parts Counter Specialist

Join the Team at James River Equipment in Wakefield Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide.

As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

A Day in the Life:
Parts Sales Specialist Greet customers, collaborate on parts needs in person, by phone, and online by asking questions to identify a solution, process the order, complete the sale Place machine down orders and stock orders as requested

Process parts requests for internal and external customers

Assists with preparing and maintaining merchandise displays and participates in cycle counts and physical inventory when scheduled

Need to Succeed:

Enjoy being customer-facing, positive attitude, willingness to learn, good communication and excellent attendance

Attention to detail, problem solving skills, customer service skills and recent computer use with experience in dealership software and parts/inventory systems a plus Ability to handle high volume of customer inquiries with timely follow up and not afraid to answer the phone

Performance Expectations Execute parts sales transactions with 98–100% accuracy

Achieve $1,000,000 in parts sales over a rolling 12-month period (could be higher or lower dependent on equipment mix supporting local store)
Maintain 28–32% gross margin on sales and meet freight recovery goals

Process internal (inter-company) parts transfer requests

Supply service technicians with required parts in a timely manner and participate in annual physical inventory counts

Physical Requirements Regular and timely attendance required and ability to lift up to 60 pounds unassisted

Ability to work in warehouse and shop environments, including moving parts and equipment

About the Benefits In addition to a competitive hourly rate of pay (negotiable based on experience), the successful candidate will receive:

Extended health, dental, and vision insurance (day one of employment)
Health savings account options

Flexible spending account options

Disability and life insurance
401k with employer match and profit share (after 90 days of employment)
Annual PPE allowance

Paid time off and paid holidays

Employee recognition rewards program

Opportunities to attend a yearly cruise for top performers

Opportunities for leadership and professional growth

Quarterly group outings, company events, and employee recognition programs

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what it’s like to work at James River Equipment, please visit our website at