Surveillance Operator

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

Monitor casino and associated areas using video cameras, computer screens, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, selectors, and direct observation to ensure compliance with all laws, regulations, policies and procedures.

• Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed‑circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
• Utilize necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and report same to appropriate personnel.
• Monitor all areas of the property, including but not limited to gaming and cage activity, food and beverage activity, and security of the facility and the entire property.
• Produce written reports and logs on any observed violations and illegal activity in a timely manner.
• Video tape questionable activities and make written reports to appropriate personnel.
• Monitor and record activities being conducted in and around the gaming establishment using video cameras, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, and other equipment used for surveillance.
• Monitor all areas of the property, both indoor and outdoor for suspicious activity, health and safety issues, evidence of theft, cheating, scams, and procedural violations.
• Check for blind spots and camera outage or tampering.
• Log all activities observed by surveillance into the surveillance dispatch log.
• Understand and operate all Surveillance camera switching, reprogramming equipment, and use of all computer equipment.
• Control Surveillance dispatch system for all calls to Control.
• Determine Control call priorities and dispatch security, police, fire, traffic officers, maintenance, and facilities during emergencies as necessary.
• Dispatch Security officers as needed throughout the facility and monitor’s conduct.
• Maintain familiarity with all appropriate Twin River department procedures.
• Maintain confidentiality within the established guidelines.
• Other duties as assigned.

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

• Minimum of 1‑year related experience
• Able to obtain and maintain state gaming license.
• Good communication and interpersonal skills, including the ability to manage crowds effectively.
• Computer skills including e‑mail, word processing, spreadsheets, routine database activity, and record keeping.
• Basic knowledge and/or training in investigations
• Ability to hear and speak to communicate on two‑way radio.
• Ability to sit for long periods of time.
• Work environment may consist of a dark area viewing video monitors for entire shift.
• Able to lift and carry up to 30 pounds.

The physical demands…