Security Operations Manager

Security Operations Manager I

It's exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today's dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure.

As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact.

As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we're achieving remarkable things and shaping the future of digital infrastructure.

And we'd like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

The Security Operations Manager I will oversee delivery of physical security services for QTS data center security operations, including oversight of contract guard operations, alarm investigation and incident reporting and coordination with regional security disciplinary specialists on projects, expansions and other security-related efforts. This role is responsible for providing a visual security presence to ensure visitors, clients, and employees have a safe and pleasant experience while providing excellent customer service to all individuals that enter the facility and further employee/management relations, goodwill and public relations to keep our customers for life.

RESPONSIBILITIES, other duties may be assigned

• Supervise contract frontline security staff and daily security operations to provide a safe experience for all who enter the facility
• Manage security operations for a data center
• Maintain close coordination with security vendor management to ensure continuous improvement of security team skills through targeted training, practical exercises and the documentation and application of lessons-learned
• Interface with and assist in mobilizing vendors involved in system repairs for current sites and new security for construction
• Evaluate and drive continuous improvement of contract guard operations through the use of key performance indicators, collaborative improvement plans, conducting training and leading security briefing for contractor and sub-contractor personnel to ensure great customer service in all Security interactions
• Ensure the Security Department is following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, recognition of items for proper written documentation of all security-related incidents, dispatching, and completing various logs/files on a daily basis.
• Verify Data Center security programs are delivered to meet defined corporate security standards
• Assume 24/7/365 availability to respond to and manage appropriately all requests for emergency and non-emergency assistance in a professional manner
• Managing the process of bringing on new contract security staff for sites under construction
• Ensure all security systems are fully functional to include Access Control, Visitor Management, Service Now, CCTV
• Create, assign, and issue facility access badges to authorized personnel
• Investigate accidents, thefts, disturbances, and discrepancies and provide appropriate and timely notifications to required parties
• Knowledge and familiarization with all emergency response plans and evacuation procedures including conducting fire evacuation drills
• Confirm all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs
• Develop and maintain working relationships with Federal, State, and Local Law Enforcement as well as Fire and EMS
• Generate reports and prepare presentations on the status of physical…