Golf Shop Retail Supervisor

The Omni Homestead Resort, 1766 Homestead Drive, Hot Springs, Virginia, United States of America

Posted Thursday, June 11, 2026 at 4:00 AM

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Responsible for organizing and overseeing the Member golf shop operations, communicating with starters/marshals ensuring accuracy of billing, implementing policies and procedures as directed by Pro Staff, while driving sales of products to increase revenue.

• Assist with leading the Golf Pros in leading the team.
• Oversee maintenance of all equipment and cleanliness of the Golf Shop.
• Perform all other administrative functions required and communicate information from management meetings.
• Work safely at all times and follow all safety procedures as outlined in your Standards of Conduct and Loss Prevention Manual.
• Work directly with the Retail Manager on new incentives and ideas to generate revenue.
• Responsible for involvement with physical inventories once per quarter or 4 times per year.
• Become an expert in and train in all Omni Related Retail SOP’s.
• Assist in the timely flow of merchandise from receiving to shops to maximize sales.
• Communicate and partner effectively with the Retail Manager.
• Propose and implement best practices for starters and marshals to enhance communication of relevant and accurate information, based on insights gained from daily operations.
• Maintain high standards of personal appearance and grooming, which include waring the proper attire/uniform and name tag when working.
• Responsible for communication and coordination with golf service staff, starters, and marshals to tend to the needs of all customers that enter the member golf shop.
• Must maintain a working knowledge of golf operations for all courses.
• Supervise the reserving of tee times, player check-in, tee sheet management, and tee sheet requisites each day.
• Supervise the maintaining orderly presentation of the golf shop.
• Assist with any inventory counts as needed.

• Prior retail and direct customer service experience is strongly preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
• Scheduling flexibility, including willingness to work weekends and holidays.

• Must be able to lift and move moderate weights.
• Must be able to stand for extended periods of time.
• Must be able to withstand possible 9-12 hour work day.
• Indoor Interior of Golf shop, in normal office conditions.
• Occasional outdoor tasks and travel around property when needed.

Computer, printer, telephone;
Resort Suite, Fore Tees, Microsoft Office programs;
Cleaning supplies.

• Candidate must be able to work a flexible schedule including nights, weekends and holidays.
• Candidate must have strong customer service skills and abilities.
• Candidate must be able to stand for long periods of time.
• Previous supervisory experience preferred but not required.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applica

The Omni Homestead Resort, 1766 Homestead Drive, Hot Springs, Virginia, United States of America