VA - Site Administrator Technician I Pocahontas SCC, Keen Mountain CC, Bland CC

Job Details

Job Location:

Pocahontas State Correctional Center - Pocahontas, VA 24635

Position Type:
Full Time

Travel Percentage :
Up to 25%

Job Shift: Monday thru Friday

Position Summary:

• Troubleshooting, correcting, and servicing issues with inmate technology systems which includes but is not limited to addressing basic telephone repair and maintenance needs of the facility.
• Experience hardware troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring including, but not limited to knowledge of wiring color code and fabrication of data cabling.
• Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
• Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment and wiring at all assigned inmate correctional facilities.
• Meeting all service requirements as set forth by the customer contract.
• Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.
• Strong time management skills and controlling service-related expenses
• Delivering service resolve in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers.
• Provide onsite instruction and training for site personnel, as necessary.
• The work atmosphere will be relevant to jail, and prison environments, with stringent security guidelines to be maintained at-all-times
• Return damaged or inoperable equipment in accordance with Return Merchandise Authorization process
• Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable
• Safely drive company or personal vehicle to various facilities throughout the assigned state.
• The willingness and ability to travel to various customer sites daily with the potential for overnight trips
• Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.

• 2+ years of experience in telecommunications – including installation, repair, and troubleshooting of various telecommunication systems (telephones, video visitation systems, TTY or VRS Units, and Wi-Fi/Access Points)
• 2+ years of experience with computer / network installation and repair. Knowledge of VLAN, advanced knowledge of network configurations, telecom and VOIP a plus.
• Strong organizational, interpersonal, presentation and communication skills
• High School Diploma or GED. Some college courses preferred.
• Exceptional customer service skills
• Proficient in Windows OS, MS Office, and other software programs that may be required
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Must possess a valid driver’s license
• Daily travel throughout assigned geographical area – overnight travel possible.
• Must be able to consistently pass criminal background screens.