HVAC Service Technician IV

Location: Merrifield

Welcome!

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Location Address: 8421 Hilltop Rd, Fairfax, VA 22031

Service Experts Company

Perks and Benefits for YOUTop Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
Generous PTO provided
24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)29 paid days off after your 2nd year of employment

Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs

Company-provided smart phone, tablet, uniform plan, and tool replacement program

We’ll make you better at what you do with our internal Training Academy Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions

Company-paid employee Life Insurance with options for YOU and your Family!

Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work Supplemental benefit programs such as:
Legal advice, pet insurance, and health advocacy programs

Key Responsibilities:

Works under general supervision to perform residential and/or light commercial service and maintenance calls

Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner

Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner

Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

Completes routine maintenance and equipment cleaning as needed or required

Responsible for delivery and removal of parts and equipment needed to complete service work Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.

Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability

Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.

Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities

Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed

Performs similar/other duties as needed or assigned

Regular, reliable attendance

Desired Skills and

Qualifications:

High school diploma or GED with additional training and 6+ years’ experience in HVAC with technical training certification required

Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA and safety certifications required

Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories

Proficient mechanical aptitude and the ability to operate all necessary tools and equipment

Proficient and able to operate all necessary tools and equipment to perform various service projects

Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment

Proficient and able to properly start up and balance airflow and to properly align belts and pulleys…