Human Services Assistant III

If you are looking for an opportunity to make a difference in the lives of children, families, seniors and people with disabilities and want to work in a positive, strength‑based, and flexible environment, consider a career in human services with Shenandoah County Social Services. We strive every day to engage with families and assist them in obtaining the tools they need to make positive and sustainable changes.

We are dedicated to advocating for the people we serve and collaborating with them to strengthen their natural support system. We are committed to ensuring that our team of professionals have the tools and resources they need to provide exemplary service to the citizens of our community. Employee wellness is essential to our mission. If you are interested in starting the next chapter of your professional development in the most rewarding field, we invite you to apply with our team.

Shenandoah County Social Services is located in beautiful Woodstock, Virginia approximately 30 miles south of Winchester and 30 miles north of Harrisonburg. Known for its majestic mountain views, the winding seven bends of the Shenandoah River and its small town charm, Shenandoah County is the perfect place to live and work.

Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/or services and screen clients for benefits and services. Human Services Assistant III is distinguished from Human Services Assistant II by serving as a screener and the initial point of contact for the clients seeking benefits and/or services.

Screens clients for benefits and services;
Interviews clients and explains programs, services, policies and procedures;
Assists clients with applications;
Evaluates and approves agency providers;
Researches information;
Serves as initial point of contact for applicants;
Interviews applicants for benefits and/or service programs;
Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures;
Assists clients with completing applications and performs initial screening of applications;
Provides information to clients seeking services and directly makes referrals for services;
Researches a variety of databases to obtain and/or verify information needed to process applications;
Maintains logs of client documentation received;
Schedules and coordinates appointments for clients to meet with benefit, employment or services staff;
Contacts clients for requested/needed information and responds to routine questions in person, e‑mail or by telephone; and Analyzes needs and coordinates resources that will support families/clients and generates payment for services when appropriate.

Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology.

Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.

Skill in operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer‑driven word processing, spreadsheet, graphics and file maintenance programs.

Demonstrated ability to: communicate effectively with program participants; plan, organize, and…