Systems Navigator; SN- Fort Gregg-Adams VA

The EFMP is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated community support, housing, educational, medical, and personnel services to families with special needs. Soldiers on active duty enroll in the program when they have a family member with special medical and/or educational needs requiring specialized services. EFMP ensures that a family member’s needs are considered during the military personnel assignment process so their needs can be addressed throughout that process.

System Navigators are responsible for daily coordination to facilitate networking between families who have special needs and the systems required for care. Duties include intake interviews and documentation, identifying the family member’s needs, referrals, follow‑up care and information, advocacy, and collaboration with providers in both the civilian and military communities.

• Provide home visits for the Soldier and/or family members to offer support as needed and/or requested.
• Coordinate with government agencies and civilian service providers to identify the availability of non‑EFMP respite care resources.
• Maintain an information catalog of national, state, and local networks and contacts with military and civilian service providers who offer assistance to families with special needs.
• Coordinate a support group and/or workshops monthly.
• Present EFMP Systems Navigation briefings to provide Soldiers and family members an overview of available EFMP‑related services.
• Provide information and referral services to families by identifying appropriate resources and helping them make an informed choice of services available.
• Partner with families to increase resilience, develop self‑advocacy skills, and improve their ability to navigate systems effectively.
• Manage the Soldier and family member records in accordance with all required Army and DoD regulations.
• Facilitate warm hand‑off to the appropriate program personnel when transitions occur.
• Collect and explore data for planning, reporting, and program improvement, completing monthly reports meeting program deadlines.
• Implement policies, procedures, and practices that connect families to support services.

• Knowledge of human service principles and practices, family needs, and case management.
• Knowledge of military, state, and federal laws, policies, regulations, and practices regarding medical, educational, and family support services.
• Ability to provide professional non‑clinical case management services, facilitating connections between families who have special needs and the systems of required care.
• Ability to effectively communicate and interact with others, both in person and/or by telephone to conduct business.
• Level 1 Life Coach certification through Certified Life Coach Institute (provided by Patriot).
• Must be able to travel.
• Experience with Microsoft Suite programs.
• Legally authorized to work in the United States.
• Must be able to pass a background check.

• Bachelor’s degree in one of the following programs: social work, psychology; marriage, family, and child counseling; counseling or behavioral science; education; community health or public health.
• Two years of experience in family‑related case management and/or social work.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.