Programs Specialist IV

Hiring Range: $38,009.00 to $55,000.00

Full Time or Part Time: Full Time

• Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff;
• Serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases;
• Prepares case records and reports;
• Works on the most complex and sensitive cases;
• Interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families;
• Collects and compiles statistics from caseloads;
• Provides training to other eligibility workers on an individual or group basis;
• Coordinates training programs and orientation for new employees and clients;
• Explores alternative sources of income and assistance;
• Responds to inquiries from the public concerning public assistance programs and eligibility requirements;
• Ensures that established deadlines are met;
• Prepares monthly reports and maintains records of activities;
• Assists in training new staff on policy and procedural matters; and
• Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.

• Comprehensive knowledge of applicable laws, codes, policies, and procedures;
• Knowledge, Skills, and Abilities related to procedures, including civil and Circuit Court procedures; basic understanding of human behavior, social problems and resources, interviewing techniques, and counseling techniques;
• Skill in operating a personal computer and the associated office and agency software;
• Education and Experience:
  
  Same as required in Benefit Program Specialist III with additional work experience in a leadership role and benefit programs or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

• Experience in benefit programs and completion of benefit programs training;
• Prior work experience in a Local Department of Social Services office;
• Experience with agency related software.

• All applicants are subject to a DMV driving record check, pre-employment drug screen, and CPS and criminal history search. The investigation may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; other checks requested by the hiring authority.
• Employee must be willing to work in community emergency response capacity in the event of a natural disaster or emergency.