Family Services Supervisor - Child Protective Services (Gloucester

Job Title

The Gloucester Department of Social Services is seeking a highly motivated individual to lead a dynamic team of Family Services Specialists in the Child Protective Services Unit.

The Gloucester Department of Social Services is seeking a highly motivated individual to lead a dynamic team of Family Services Specialists in the Child Protective Services Unit. The selected candidate will supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral and emotional functioning of individuals and families serviced by the Agency. This individual will set the standard for quality and quantity of work performed by the unit, evaluate social service programs and budgets, implement human resource practices in the supervision of staff, establish and maintain good working relationships with others;

deal with difficult or dangerous cases; interpret the program to other agencies and the public, and participates actively in numerous committees both within the agency and the community. As part of the Services Unit, the selected candidate will work closely with other supervisory staff ensuring seamless operations of the Services Unit and problem solve unexpected situations.

Responsibilities include but are not limited to:

• Provide direct supervision to three Family Services Specialists.
• Review reports of child abuse and neglect received by the agency, determining track and response time.
• Identify families that will benefit from agency support in order to maintain children in their own homes or with relative/kin in their own communities.
• Ensure staff are identifying safety and risk concerns and reducing the reoccurrence of child maltreatment.
• Meet regularly with staff to review case progress and service implementation.
• Meet regularly with unit supervisors and agency leadership, participating fully in the overall management of the agency.
• Close cases timely ensuring Family Service Specialists have followed all mandated and best practice guidance to ensure child safety.
• As needed, perform casework functions for high profile cases or conflict of interest cases from other localities as requested by the agency director.
• Set and enforce objectives for quality and quantity of work performed by the unit.
• Review monthly and quarterly reports. Review data and determine needs of the unit based on outcomes.
• Provide statistical data based on reviewed reports.
• Provide training to new staff in program area as well as agency operations.
• Monitor and evaluate progress completing monthly coaching notes and hands-on learning as needed.
• Monitor staff training and recommend additional trainings based on individual development of the employee.
• Complete semi-annual reviews of staff performance; creating goals to improve staff performance and growth within the agency.
• Attend regularly scheduled meetings as well as participate in Family Partnership Meetings.
• Provide training and education to community partners regarding child protective services.
• Evaluate social service programs and budgets associated with child protective service programs.
• Apply appropriate human resource practices in the supervision of staff.
• Establish and maintain working relationships with various community partners such as law enforcement, Court personnel, school staff, etc.
• Provide sound judgement to staff during high stress cases to ensure proper policy and procedures are followed according to agency and state policy.
• Communicate effectively both orally and in writing.
• Working knowledge of adult protective services and foster care programs as to aid in daily operations of the unit and on-call situations.
• Provide back-up supervision for all on-call worker in the Services Unit on a regular basis.
• When activated by the County Administrator, assume the role of manager in the local shelter during times of community emergencies or disasters.

Hiring Range: $58,926 (May be higher depending on qualifications and budgetary considerations)

Minimum Qualifications

• Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related…