Human Services Assistant II

Family Services Specialist

King William County Department of Social Services seeks an energetic and versatile team player, committed to working towards the best outcomes possible for our families in the community to join our agency in a Family Services Specialist position.

King William County, Virginia offers the best of both worlds: the calm, scenic beauty of rural life with easy access to urban amenities. With a growing population of roughly 19,200 people, the area has a strong sense of community without the congestion of a big city. Nestled in the Middle Peninsula, King William lies just 30 miles northeast of Richmond, making for a manageable commute or day ‐ trip to the capital for work, culture, or dining.

The landscape is lush and gently rolling, with rivers, farmland, and ample outdoor space — ideal if you appreciate nature, quiet roads, and neighbors who know your name. Housing is more affordable than many urban and suburban areas, the pace of life is peaceful, but you're still close enough to schools, shops, healthcare, and the vibrant hubs of VA. If you're looking for work where you can make a difference — and a place where balance matters — King William is a beautiful place to plant roots!

As an agency, we believe in the power of the team, exercising creativity and commitment in meeting the needs of our clients and community, and growing our agency and ourselves. Empathy and Work-Life harmony is an agency core value.

At King William DSS, we are looking for professionals who want more than a job— a career where empathy, character, and dedication are just as important as education and experience. If you are ready to join a mission-driven team that values flexibility, professional growth, and making a difference every single day, we want to hear from you.

Human Services Assistant II represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients. Human Services Assistant II is distinguished from Human Services Assistant III by the latter's serving as a screener and the initial point of contact for the clients seeking benefits and/or services.

General Work Tasks (Illustrative Only):

• Benefit Programs:
• Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information;
• Provides information and assists clients with completing applications, etc.;
• Answers incoming calls and responds to inquiries;
• Provides case management support to the Human Services Specialist staff;
• Prepares and mails correspondence;
• Provides information and referrals and verifies information as required for other community resources;
• Provides written and/or oral documentation regarding client contacts, verification letters, and other situations;
• Sets up case files, typing or labeling case files, and completing forms; and
• Assists in the preparation of periodic, special and other reports.

Child Protective Services and/or other Social Work Programs:

• Follows up with referrals to ancillary agencies;
• Provides services for identified client needs (i.e. identifies benefit needs and makes appropriate referrals);
• Documents client contact in appropriate record;
• Completes various forms;
• Updates information in various computer systems;
• Provides direct administrative support to Social Workers such as transcription, typing, pulling files, ordering supplies, and creating forms;
• Researches and purges case records;
• Prepares and maintains manual and computer schedules/alerts;
• Provides training to staff on inputting data into social work systems;
• Conducts adoption searches via court records, library, agency files, Internet, city directory, and makes contact if a match is found;
• Transports family members and program participants to appointments;
• Mentors and supports the biological parents of foster care children as well as the children and foster families;
• Testifies in court when subpoenaed; and
• Acts as a liaison between Social Workers and school representatives, etc.

General Work Tasks (continued):

Grou…