Shuttle Supervisor

Location: Mount Crawford

Shuttle Supervisor

Salaried Exempt

Location:

Mt. Crawford, VA

Reports to:

Transportation Operations Manager

Work hours:

Monday-Friday 9:00am to 6:00pm. Must be willing to work outside of regular hours as needed. Occasional travel required to participate in relevant events and related training opportunities or site visits.

Responsibilities:

* Manage the operation of local shuttle drivers for assigned customer accounts, as well the administrative, organizational, and system handling of transportation activities

* Coordinate with Regional Supervisor and Transportation Manager in dispatching local operations to ensure that customer expectations are met and all relevant regulations are followed

* Ensure adequate staffing is in place to meet/match customer demands, which will most likely vary based on projected daily volumes

* Coordinate the implementation of effective safety & compliance programs with core team

* Monitor hours of service laws along with all other regulations for assigned drivers, and report violations as needed. Ensure other safety and compliance deficiencies are reported/corrected as well

* Be a primary contact and direct supervisor for local shuttle drivers & yard jockeys on dedicated accounts assigned to this position. This includes employee reviews, counseling, and all other clerical/management oversight necessary.

* Develop and maintain proper, productive, and professional relationships with customers and their representatives

* Keep lines of communication open and keep customers aware of load status as requested by customers and/or if situations change

* Work with customers, shipping/receiving locations and drivers to secure loads and communicate any load/unloading appointments

* Share in off-hours/weekend call duties with other staff members and management

* Responsible for assuring drivers clearly understand and comply with customer instructions attached to load releases

* Responsible for assisting in the responsible allocation of assets, drivers and available business in such a way as to minimize operational expenses while maximizing utilization

* Foster an environment of mutual respect throughout the organization

* Maintain a high degree of integrity at all times and in all circumstances

* Maintain a high degree of confidentiality with issues related to drivers (private and personal matters), rates, customers, and other proprietary items

* Provide administrative staff with all necessary documentation and information on all loads to ensure proper, timely and accurate billing by ensuring drivers are providing the same in a timely fashion

* Professionally perform all duties in a manner which promotes the image, growth, profitability and success of the company

* Other duties as assigned

Qualifications:

* Strong computer skills & ability to learn companys system

* Organizational - ability to administer, organize, and file paperwork

* Communicative - ability to communicate via phone and email effectively and efficiently

* Multi-Tasking Capability ability to handle more than one task at a time

* Initiative ability to self-start and work with minimum direct supervision

* Flexibility ability to adjust to changes in work assignments and scheduled hours, including weekends

Training and

Experience:

* High school diploma required;
Bachelors level degree preferred

* Experience in transportation as a driver, dispatcher, or in a supporting role