Operations Coordinator - Ocean Freight

Location: Richmond

What You Can Expect:

* Coordinate end-to-end Ocean Export shipments, including carrier bookings, shipping instructions, CERS submissions, and preparation of Master and House Bills of Lading (MBL/HBL).

* Manage Ocean Import shipments, including E-Manifest preparation, destination coordination, and shipment follow-up.

* Communicate with customers, overseas agents, carriers, and service providers to ensure the timely movement of freight and provide regular shipment updates.

* Prepare and distribute pre-alerts, status reports, shipping documentation, and Proofs of Delivery (PODs).

* Arrange cargo pickups and coordinate transportation providers as required.

* Monitor shipment progress, resolve operational issues, and ensure all files are completed accurately and closed in a timely manner.

* Negotiate rates with carriers and logistics providers and assist with customer quotations and pricing requests.

* Issue invoices, reconcile shipment costs, manage pending charges, and support accounts payable processes.

* Maintain accurate shipment records and ensure compliance with company procedures and regulatory requirements.

* Provide exceptional customer service while supporting the day-to-day operations of the freight forwarding department.

What You Bring:

* Minimum 2 years of experience within the Canadian freight forwarding industry.

* Strong knowledge of Ocean Export operations, including bookings, CERS filings, shipping instructions, and bill of lading documentation.

* Working knowledge of Ocean Import operations, including E-Manifest preparation and destination coordination.

* Experience handling both ocean exports and imports within a non-asset-based logistics environment.

* Exposure to Air Freight operations is considered an asset.

* Experience coordinating international shipments and communicating with overseas agents and carriers.

* Understanding of freight forwarding documentation, customs requirements, and transportation processes.

* Experience preparing quotations and negotiating carrier rates is considered a strong asset.

* Strong organizational skills with the ability to manage multiple shipments and deadlines simultaneously.

* Excellent communication and customer service skills.

* Proficiency with freight forwarding systems and Microsoft Office applications.

* Familiarity with international trade documentation, carrier portals, and Canadian customs requirements.