Customer Engagement Specialist; lia, CA Paper - lia, CA,
Listed on 2026-07-01
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Education / Teaching
Education Administration, Tutoring, Adult Education
Customer Engagement Specialist (Visalia, CA)
Visalia, CA, US
About Paper
Mission-driven educators founded Paper to help all students reach their full potential and gain confidence in life. Paper provides an unlimited, on-demand Educational Support System (ESS) that includes 24/7 tutoring, constructive feedback on written work, math and vocabulary practice tools, a reading practice tool, and career and college readiness support.
Job Description
Paper is reimagining how schools support students so that every learner can reach their full potential. Our vision is a world where every student receives timely, personalized, and relevant academic support. We offer a suite of scalable solutions including 24/7 tutoring, writing feedback, math practice, college and career support, and AI-powered instructional tools that provide personalized support to all students, including multilingual learners.
Our GROW high-impact tutoring program accelerates learning through targeted small-group instruction, delivers measurable gains in student achievement, and eases teacher workloads. Trusted by 500+ school districts across 40+ states and backed by leading investors including IVP, Sapphire Ventures, Framework Capital, and Reach Capital, we're pursuing a bold goal: to drive the best academic outcomes for as many students as possible.
About the role
Our Paper Customer Engagement Specialists are essential in promoting what is possible when students have access to academic support and high-impact tutoring. As a contracted Customer Experience Team member, you will lead trainings and provide hands-on support to districts implementing Paper's GROW high-impact tutoring program, helping maximize student participation and academic success. We are an enthusiastic, collaborative team that enjoys sharing ideas and best practices.
We are looking for an energetic and forward-thinking individual that understands the K-12 industry in today's ever-changing landscape.
This is a part-time, contractor opportunity until June 4, 2027.
What you'll do
- Lead the in-person implementation of Paper's GROW high-impact tutoring programs, including coordinating onsite logistics, conducting training sessions, and ensuring students are effectively onboarded and supported.
- Facilitate in-person or virtual enablement training that educate teachers and administrators about Paper and/or GROW implementation at the classroom and site level.
- Grow and nurture relationships with administrators and teachers on the ground by providing quality support and resources
- Help expand our grassroots approach to high-impact tutoring and district-wide engagement
Qualifications
- Must reside in Visalia, CA, United States.
- Demonstrated experience leading in-person program implementation, including logistics coordination and on-site execution.
- Proven ability to facilitate engaging, effective training sessions for educators or adult learners.
- Strong organizational skills with the ability to manage multiple priorities during live implementations.
- Excellent interpersonal and communication skills, with the ability to build rapport with district leaders, teachers, and students.
- Has 1-2 years of experience in a customer-facing role, preferably in education
- Has working knowledge of K-12 education industry
- Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally)
- A self-starter who loves a challenge and a strong team player who loves to collaborate
Location:
Visalia, CA. This role will support school districts in the region with occasional travel outside the region if necessary. These individuals must have their own transportation and a valid driver's license as this role requires considerable travel. Travel territory will be dependent on business needs.
Travel:
Approximately 70% of the role requires travel to district sites to support in-person program implementation. Travel includes transportation via car and/or flights.
Compensation & Benefits:
We offer a competitive salary, $35/hour for your prep and facilitation time. This is an as-needed contract role with flexible scheduling; weekly hours may vary and are not fixed,…
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