Resolution

Resolution & Advocacy Case Manager

Salary: $80,913.34 - $ Annually

Job Type: Management

Job Number: 7114-m-07/26

Closing: 7/31/2026 11:59 PM Pacific

Location: Visalia/Tulare/Hanford, CA

Department: Student Services

Sequoias Community College District serves a diverse community of learners and is a designated Hispanic Serving Institution. Sequoias Community College District provides a wide range of opportunities in transfer, general education, career and technical programs for our students. We seek candidates who exhibit an understanding and commitment to the community college mission, and who have a passion for student success.

Under the direction of the Dean of Student Services or designee, perform a variety of professional-level duties in support of student conduct, student grievances, and student crisis support. Incumbents perform duties that involve gathering or reviewing information or data concerning student grievances or student conduct and discipline matters.

The Resolution & Advocacy Department (RAD) serves as the district-wide program of student rights and responsibilities, including the student disciplinary process and student grievances, complaints, feedback, and appeals resolution. The position coordinates the operations of the Resolution & Advocacy Department, a cross-functional group responsible for case management of student behavior and support resolution. This position along with the RAD team works within a case management system specifically for resolution & advocacy.

Sequoias Community College District is committed to the principles of diversity, equity and inclusion and values candidates who have the ability to serve students from diverse academic, cultural, socioeconomic, disability, gender identity, sexual orientation, and ethnic backgrounds, as well as those students who have been historically underrepresented in higher education. The district seeks to promote and maintain an environment built on mutual respect and free from discrimination.

Ideal candidates will share the district’s commitment to be knowledgeable about and implement equitable learning and teaching methods appropriate to serve students from all backgrounds.

• Perform a variety of professional-level student-services duties in support of student conduct/discipline, student rights/grievances, student behavioral intervention and conflict resolution with minimum supervision involving the use of a high level of independent judgment and personal initiative.
• Assign cases as they come in under the "Tell A Giant-Report It" link, conduct research and analysis of conduct/disciplinary actions, student grievances, and student complaints following all applicable policies and procedures. Work within the Case Management software.
• Assist on ongoing and complex caseload of student conduct/discipline, student rights/grievances, student behavioral intervention related incidents, complaints, and/or grievances to prompt, effective, and equitable remedy.
• In collaboration with the RAD Chair, create weekly agendas, take notes at the meetings & keep track of all weekly RAD agendas.
• Provide coordination related to policies, procedures, and operational processes related to student rights and responsibilities including: student conduct/disciplinary procedures, behavioral intervention and support, and resolution of grievances, conduct and grievance appeal hearings, and complaints.
• Respond to verbal or written inquiries or complaints regarding student conduct, discipline, rights, grievances, or behavioral concerns. Forward more complex issues to the Dean of Student Services, or designee. Provide a High Incident Report summary to senior management.
• Conduct the fact-finding process related to reports of student grievances and reports of student misconduct. Present findings to management; prepare and edit related reports and correspondence; make recommendations for follow-up or further action, including restorative justice resolutions.
• Participate in the facilitation of informal resolution of student grievances.
• Coordinate review, assessment, and responses to reports of student behavioral concerns.
• Gather, analyze, organize, and compile documentary evidence from multiple sources for the fact-finding process, responses to state and federal government agencies, administrative hearings, and informal resolutions.
• Maintain confidential case files and logs on Reports of Student Misconduct, Student Grievances, Student Concerns via the online case management system; remain current on new functionality of the case management system; update procedures and best practices related to the use of the case management system.
• Advise and provide training to faculty, staff, management and supervisory personnel on policies, procedures, and practices regarding student conduct/discipline, student rights/grievances, and student behavioral concerns.
• Follow up with Faculty & Staff on cases and provide updates regarding the case.
• Assist management in developing and…