Desktop Support Technician Tier 1 · On-Site

Grapevine MSP Technology Services is expanding and we are seeking an enthusiastic Desktop Support Technician I (Tier
1) to join our team. Founded in 2009 by CEO Joe Gregory, Grapevine MSP has grown from a recession‑era startup into the Central Valley’s largest managed IT services provider with a team of over 60 professionals headquartered in Bakersfield, CA.

As a Microsoft Tier 1 Partner, we deliver proactive IT support, cybersecurity, cloud, VoIP, strategic consulting, and 24/7 help desk services to businesses of all sizes. Our mission is simple: to help businesses thrive through smart, secure, and innovative technology. Our "let's figure it out" culture isn't a tagline—it’s how we show up for our clients and each other every day.

If you have a passion for technology, a desire to learn, and a commitment to delivering great client experiences, we want to hear from you.

This is a full‑time, on‑site position based at our Visalia, CA office. As a Tier 1 technician, you will be the first point of contact for client technical issues—triaging, resolving, and escalating support requests with professionalism and efficiency. You'll work alongside a high‑performing engineering team and gain hands‑on exposure to a wide range of technologies and client environments.

• Basic understanding of Windows operating systems (Windows 10/11 preferred)
• Familiarity with common office hardware—desktops, laptops, printers, and scanners
• Understanding Office 365 and the Microsoft Office Suite
• Basic knowledge of networking concepts (IP addressing, LAN/WAN fundamentals)
• Strong communication and customer service skills—client‑facing daily
• Ability to follow documented procedures and elevate issues appropriately
• Organized, detail‑oriented, and able to manage multiple open tickets at once
• Eagerness to learn and a proactive, problem‑solving attitude

• Any prior experience in a help desk, desktop support, or IT support role (including internships or volunteer work)
• Familiarity with Active Directory and basic user account management
• Exposure to remote support tools (Connect Wise, Team Viewer, or similar)
• Basic understanding of antivirus and endpoint security concepts
• MSP experience is a strong plus—though not required
• Relevant certifications (CompTIA IT Fundamentals, A+, or similar) are a bonus

• Competitive Pay—commensurate with experience
• 401(k) Plan with 4% matching contributions
• Low‑cost, high‑quality healthcare—medical, dental, and vision coverage
• Paid vacation time
• Paid sick time
• Performance bonuses
• Work anniversary recognition
• Equipment and tools provided—everything you need to do great work
• Growth & development plans—industry‑specific training courses and certifications covered
• Clear career progression path—Tier 1 is just the beginning
• Team events & social events—work hard and celebrate together
• Exposure to diverse client environments and a wide range of technologies

Grapevine MSP is an equal opportunity employer committed to building a diverse, inclusive, and welcoming team.

Questions? Reach us at