Technician II

Position: IS Technician II
Primary Accountability

The IS Technician II is responsible for the installation, configuration, repair and preventative maintenance of personal computers, terminals, printers, and related equipment.

Description of Primary Responsibilities

* Provides support with the installation, configuration, repair and preventative maintenance of personal computers, mobile devices, printers, cameras, and other equipment as needed for IS Technician I's.

* Installs and maintains software and hardware.

* Upgrades, repairs and replaces computer-related equipment.

* Coordinates work orders and assists IS Tech I's with day-to-day planning.

* Maintains an up-to-date inventory of computer equipment. Assists IS Tech Manager with site audits and review.

* Responsible for training other technicians in the safe methods of cabling IT Infrastructure and related items both in new buildings and remodel/construction zones.

* Responsible for carrying out responsibilities in the following functional areas as assigned:

* Responsible for achieving departmental goals and metrics for functional areas as assigned.

* Communicates feedback to the supervisor regarding workflows and policies.

* Serves as a subject matter expert in functional areas as assigned.

* Performs high-level administrative functions to comply with regulations and reporting requirements to meet department deadlines.

* Responsible for ensuring patch panel and server racks are properly installed and cables are punched down correctly.

* Responsible for providing training and instruction to personal computer users.

* Responsible for training IS Technician team on proper methods and procedures to complete their required duties.

* Responsible for assisting the IS Technician Manager in the planning, installation, and maintenance of network and computer infrastructure.

* Responsible for providing a preventative maintenance schedule for computer-related equipment.

* Responsible for assisting the IS Tech Manager with general responsibilities and duties.

* Purchases computer-related hardware and software equipment.

* Assists computer users in resolving issues.

* Assists IS Technician Manager with work order audits and reviews for other Techs

* Assists in the planning, installation and maintenance of network and computer infrastructure.

* Responsible for maintaining the organization's security camera systems.

* Responsible to assist IS Leadership with project management.

* Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions. Absenteeism is not being at work or failing to attend a paid workshop, training, or event unless the absence is protected by law.

* Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.

* Performs other duties as assigned.

Description of Primary Attributes

Professional & Technical Knowledge:

Effective June 1, 2026, all individuals hired into the role must:

* Possesses work-related skills at a higher level than completion of high school, including formal written and verbal communications skills, computational and computer skills, mathematical, technical or health care related knowledge frequently acquired through completion of a trade school, para-professional, or certificate type program.

* Must have proof of completion of high school with a minimum overall GPA of 2.5 or completion of General Educational Development (GED) with a minimum overall score of 162.5, and health care-related knowledge frequently acquired through completion of a trade school, para-professional, or certificate-type program.

* If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma or Associate's degree.

* Associate's Degree preferred.

* Job duties require specific knowledge and training in computer systems and repairs or equivalent work experience.

Technical

Skills:

* Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.

* Ability to use Microsoft Excel to review and compile data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.

* Ability to create basic presentations in Microsoft PowerPoint.

Communications

Skills:

* Job duties require the compilation of information prepared in effective written form, including correspondence, reports, articles or other documentation.

* Effectively conveys technical information to non-technical audiences.

Natural Progression:

IS Tech I's will be automatically moved to IS Tech II when they obtain the following certification CompTIA Network+ and, obtain AA/AS degree or above plus one year work experience as an IS Tech I - OR - have 3 years of service within the FHCN MIS department and obtained a COMPTIA Network + certification.

Licenses &

Certifications:

Requires a…