Sr. Operations Manager, SSD

Overview

Job  |  Services LLC

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon’s success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers.

You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength. You will oversee salaried and hourly employees in a fast-paced, complex operations facility up to a million square feet. This position offers unlimited career potential as we continue to grow our global footprint.

The Senior Operations Manager serves as the face of the organization to potentially thousands of employees and the community where the center is located.

• Owns and delivers the operational budget for the functional area, including safety, productivity, financial and labor planning, and operational goals for outbound or inbound operations.
• Provide strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
• Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; work on strategic projects that have total building and network-wide impact. Leverage the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
• Network with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establish objectives and metrics for safety, quality, productivity, and customer experience.
• Set clear goals and expectations for Operations and Area Managers. Measure performance, provide feedback, and hold leaders accountable.
• Mentor and develop leaders and staff.
• Participate in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
• Work closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives.

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Ability to stand/walk for up to 10-12 hours.
• Ability to work in environments with variable noise levels, lighting conditions and temperature variation.
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation).

- Bachelor's degree or equivalent, or 2+ years of equivalent experience

- 7+ years of direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment

- Experience with performance metrics, process improvement, and Lean methodologies

- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations

- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

- Bachelor's degree or equivalent

- Degree in Engineering, Operations or related technical field; MBA or Master’s degree preferred

- Ability to handle changing priorities and use good judgment in stressful situations

- Interest in long-term career development through assignments in multiple buildings across the nation

- Prior leadership development training or participation

- Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100

- Demonstrated ability to successfully develop others into higher levels of leadership in an organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: job duties include working safely and cooperatively with others, adhering to standards of excellence despite stressful conditions, and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse relationship with some material job duties. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

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