Service Technician

Position Name:
Service Technician

Location:

Visalia CA 93291
Duration: 3 months (Possible to extend)
Pay rate: $26/hr

Shift: Day shift
Client:
Tools Manufacturing Industry

Job Title:

Service Technician

Duties:
In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment.

Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool.

Contribute to the Company's financial success through COGS control, process improvement, and cost containment throughout the repair process .

Provide best-in-class tool repair service in support of Hilti's Lifetime Service value proposition.

Principle Duties and Responsibilities:

• Adhere to the worldwide Champion 3C Strategy of:

• Customer - We aspire to be our customer's best partner. Their requirements drive our actions.

• Concentration - We focus on products and markets that allow us to achieve and sustain

leadership positions.

• Competency - We are committed to excellence in innovation, total quality, direct customer relationships and effective marketing.

• Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing on-line repair manuals, schematics, and technical files

• Perform high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems

• Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools

• Conduct final functional and safety testing after every repair to ensure customer safety

• Through continuous inventory, accurate picking of spare parts, and identifying and increasing inadequate safety stock levels, assist in maintaining adequate parts inventory and ensuring best in-class repair service to Hilti customers

• Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel

• Travel to participate in Tool Repair Workbench Summits to assist with benchmarking repairs, reducing cost of goods sold, and standardizing repairs throughout the repair network

• Provide data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools

• Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner

• Follow company policies, procedures, and rules

• Follow and abide to the company's culture, values, and principles

• Perform other duties as assigned by supervisor

Adverse Work

Conditions:

• Workshop environment subject to heat, cold, noise, dust, and other particles

• Must have the ability to use hand tools and equipment to disassemble and assemble power tools

Safety Equipment

Required:

• Must observe and abide by all safety regulations as required by Hilti and Occupational Health and Safety Standards (OSHA)

• Must wear steel toe boots, safety glasses, safety vest, and other safety equipment, as required, when working in the facility and/or operating machinery

Physical Requirements:

• Occasionally lift up to 70 lbs.

• Stand for long periods of time and perform repetitive reaching, bending, and climbing.

• Must be able to stand for up to 8 hours daily while performing tool repairs at workstation

Skills:

Experience in mechanical or electrical repairs

Experience using Windows applications preferred

Keywords:

Education:

High School Diploma/GED or equivalent experience required

Skills and Experience:

Required Skills:

SAFETY STANDARDS

COGS

CLIMBING

OSHA

HAND TOOLS

Additional

Skills:

VALUE PROPOSITION

SCHEMATICS

PROCESS IMPROVEMENT

SALES PERSONNEL

OPERATIONS

INVENTORY

MARKETING

Languages:

English

Read

Write

Speak

Minimum Degree

Required:

Completed High School (Diploma or GED)