Resolution & Advocacy Case Manager

Overview

Sequoias Community College District serves a diverse community of learners and honors the college mission of student success. The district seeks candidates committed to equity, diversity, and inclusion who are prepared to support student conduct, student grievances, and crisis response through the Resolution & Advocacy Department (RAD).

• Perform professional-level student-services duties in support of student conduct/discipline, student rights/grievances, behavioral intervention, and conflict resolution with independent judgment and initiative.
• Assign cases via the Tell A Giant
  - Report It system; research and analyze conduct actions, student grievances, and complaints; work within the Case Management software.
• Contribute to an ongoing and complex caseload of student conduct/discipline and related incidents to provide prompt, effective, and equitable remedies.
• Assist in creating weekly RAD agendas, attending meetings, and documenting notes and actions.
• Coordinate policies and procedures related to student rights and responsibilities, including disciplinary procedures, behavioral intervention, grievance resolution, hearings, and appeals.
• Respond to verbal or written inquiries regarding student conduct, rights, grievances, or behavioral concerns; escalate complex issues to the Dean of Student Services; provide high incident reports to senior management.
• Conduct fact-finding for student grievances and misconduct; present findings, prepare reports, and recommend follow-up actions, including restorative justice when appropriate.
• Facilitate informal resolution of grievances and coordinate responses to reports of behavioral concerns.
• Gather, analyze, organize, and compile documentary evidence from multiple sources for fact-finding and administrative processes; maintain confidential case files and logs in the online system; stay current on system functionality.
• Advise and train faculty, staff, and management on policies, procedures, and practices related to student conduct/discipline and grievances.
• Support management in developing and implementing new procedures in response to changes in law or policy; monitor workflow and program effectiveness.
• Present to district management; manage complex projects and analyze data to prepare reports.
• Collaborate with internal departments (e.g., Campus Police, Student Health Center, Human Resources, Title IX) and forward discrimination, harassment, or Title IX complaints to the appropriate offices.
• Stay current on laws, regulations, and practices affecting student conduct, rights, and behavioral interventions; participate in training and professional development.
• Design, coordinate, and deliver workshops and trainings for the college community; plan events and coordinate logistics.
• Provide after-hours crisis management and link to community resources as needed.
• Perform related duties as required.

Education and Experience:

• Master’s degree from an accredited institution in a related area and
• Three to five years of formal training or leadership experience related to the administrative assignment and
• Demonstrated understanding of diversity and equal opportunity with experience working with people from diverse backgrounds.

OR

• The Equivalent

Note: If you do not meet the minimum qualifications but possess equivalent qualifications, provide a one-page summary as a supplemental attachment within the application.

Licenses and Other Requirements:

• Valid California driver’s license.
• Incumbent must be insurable at the standard rate by the employer’s insurance carrier at all times.

• Indoor work environment; travel between sites.
• Multi-project, fast-paced office environment.

Knowledge of:

• Student conduct and grievances programs, student affairs administration, and related laws and regulations (Title VII, Title IX, Clery Act, ADA, Education Code, and applicable California regulations).
• Crises management and community resource awareness; sensitivity to diverse backgrounds; current trends in student conduct and behavioral interventions.
• Record keeping, data analysis, and preparation of clear reports; confidential record-keeping…