Customer Service Specialist
Listed on 2026-09-03
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Customer Service Specialist
You're not just answering questions. You're helping keep customers—and the business—moving.
A growing medical device company in Vista is looking for a Customer Service Specialist to support its customers, sales team, and operations group.
This is a great opportunity for someone who likes a combination of customer interaction + problem solving + administrative work. You'll be responsible for making sure orders are entered correctly, customers receive timely updates, and issues are resolved before they become bigger problems.
Customer Communication
Answer questions, provide updates, and build strong relationships with customers.
Order Management
Enter orders, verify product information, and coordinate fulfillment.
Shipment Tracking
Work with warehouse and shipping teams to resolve delays or delivery issues.
Problem Solving
Research discrepancies, backorders, pricing questions, and product concerns.
Teamwork
Partner with Sales, Operations, Warehouse, and Accounting to keep orders moving.
Responsibilities
- Respond to customer inquiries by phone and email
- Enter and process customer orders accurately
- Monitor order status and communicate updates
- Coordinate with warehouse and shipping teams
- Research inventory availability and backorders
- Process returns, credits, and order adjustments
- Maintain accurate customer records
- Assist Sales with customer requests
- Document interactions in the CRM or ERP system
- Prepare customer reports and order summaries
- Escalate complex issues to the appropriate department
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