Technology Trainer – Anthropic Enablement-Western

About New Rocket

New Rocket, a global, full-service Elite Service Now and Anthropic partner, helps the world's leading

New Rocket, a global, full-service Elite Service Now and Anthropic partner, helps the world's leading organizations solve their toughest operations and customer experience challenges and navigate change with confidence. New Rocket has been awarded the “2024 BEST Award,” “2024 Service Now Customer & Industry Workflows Delivery Success Partner (CIWF),” “2023 Service Now Worldwide Customer Workflow Partner of the Year,” and “2023 Service Now Creator Workflow Partner of the Year.”

We are #Going Beyond. At New Rocket, people are not just the backbone; they're the heartbeat — we champion diversity, celebrate creativity, and support professional growth for individuals and teams. New Rocket is recognized as a Top 100 Preferred Partner, backed by a bench of more than 50 certified CCAF (Claude Capability & Adoption Framework) practitioners. We specialize in driving enterprise adoption and activation of Claude, and in standing up Claude Squads — dedicated, cross‑functional pods that embed Claude deeply into a client's workflows and accelerate time‑to‑value from pilot through scaled production use.

• Design, build, and continuously improve 101 (foundational) and 201 (technical/advanced) training curricula covering Claude's capabilities, the Anthropic API and developer platform, prompting best practices, and integration patterns.
• Develop supporting enablement assets: slide decks, hands‑on labs, quick‑reference guides, certification assessments, and recorded content.
• Structure content using sound instructional design principles so training drives retention and behavior change, not just information transfer.
• Keep curricula current as Anthropic ships new Claude models and platform capabilities, refreshing content on a regular cadence.

• Deliver engaging live training sessions — both virtual (video conferencing/webinar) and in‑person (on‑site workshops, offsites, conferences) — to internal delivery teams, partners, and clients.
• Tailor enablement content to different audiences, from non‑technical business users to developers and solution architects.
• Demo Claude capabilities live, including the API, prompting techniques, and common integration patterns, and confidently field unscripted technical questions.
• Provide office hours and follow‑up technical support to reinforce learning after formal sessions. Certification & Program Ownership
• Own and evolve New Rocket's internal Anthropic certification program, validating learner proficiency across 101 and 201 tracks.
• Design assessments that measure real, applied competency rather than passive completion.
• Track certification status, completion rates, and training effectiveness metrics; report on program health to practice leadership.

• Partner with Delivery, Sales, Solutions Architecture, and Product teams to identify enablement gaps and prioritize training that drives adoption.
• Gather and act on learner feedback to iterate quickly on content quality, pacing, and format. Travel as needed to deliver in‑person training at client sites, offsites, and events (estimated up to 30%).

• Area Tools & Technologies
• Core Platform Claude (API & Console), Claude Code, Claude in Chrome, Claude in Excel/PowerPoint, Claude Cowork, Claude Tag (Slack)
• Developer Enablement Anthropic API/SDKs, prompt engineering & prompt caching, tool use / function calling, MCP (Model Context Protocol), Agent SDK
• Integration & Workflow Service Now AI Agents, Slack, Google Workspace, Microsoft 365, Mule Soft, custom RAG pipelines Enablement / LMS Docebo, Work Ramp, Learn Upon, Articulate 360, Service Now Learning, Zoom/Webex/Teams virtual delivery

• New Rocket internal certification tooling, quiz/assessment platforms, hands‑on lab environments (sandboxed Claude work spaces)
• Content & Delivery Tools:
  PowerPoint/Google Slides, Confluence/Notion, video capture & editing (Loom, Camtasia), Miro/Mural for workshops

• 3+ years of…