Brand & CX Associate

Location:
In Office 5 days/week in Playa Vista, CA HQ

Who We Are:

Thrive Causemetics is Bigger Than Beauty™:
We are an independent, female-owned beauty brand that creates high-performance vegan cosmetics and supports a community of giving. All of Thrive Causemetics' products are free of parabens and sulfates, in addition to being 100 percent cruelty-free. Through its Bigger Than Beauty™ program, every product you purchase results in a donation to help a woman thrive. Thrive Causemetics is dedicated to fostering a collaborative and cross-functional workplace where everyone’s voice matters.

We are committed to being pioneers in creating a culture of wellness. Together, we prioritize a strong work ethic while maintaining a positive, exciting environment where people are passionate about what they do.

• Host the Playa Vista studio: set the tone for guests, creators, artists, and partners from arrival through wrap
• Own shade matching as a signature part of the visit. Greet, assess undertone and finish, put the right product in the right hands, and make it feel like an experience rather than a transaction
• Keep the space shoot-ready and on-brand: product staging, sample organization, supplies, and general upkeep
• Run day-to-day operations, including mail and deliveries, scanning, supply ordering, and vendor and visitor coordination
• Keep studio screens and AV in working order, with TVs and monitors set up, connected, and displaying the right content for meetings, shoots, and guest moments
• Plan and schedule team events and internal moments: learning days, celebrations, all-hands, and guest sessions, including calendar, space, food, and setup
• Own the small things that signal care, consistently

• Partner with the Talent Studio team on shoot prep, on-set logistics, and day-of coordination for photo and video
• Support the makeup artist and hair stylist experience on set: call sheets, kit and product needs, timing, and comfort
• Manage product staging and sample tracking across shoots, and keep an accurate record of what went where
• Anticipate and troubleshoot shoot-day issues, escalating to the right owner quickly

• Partner with the Talent Studio team on shade matching for creators and talent ahead of and during shoots
• Review inbound influencers and gifting requests against shade, undertone, and finish. Confirm that what was requested will actually look good on the recipient, and recommend swaps when it won't
• Serve as an artistry resource for internal programs: artistry learning days, Tip Tuesdays, and product education moments for the wider company
• Bring product knowledge back to CX, including new launches, wear notes, application tips, and what performs on set

• Manage PR closet and gifting requests end to end: pull, pack, ship, and track
• Maintain closet inventory and flag low or aging stock
• Make sure every package that leaves reflects the brand, because presentation matters as much as the contents

• Work daily Zendesk tickets, phone calls, and live chats as part of the CX team ([X]% of capacity, hiring team to confirm the split)
• Bring the on-set and studio perspective into CX, and the customer perspective back into the studio
• Help keep the voice consistent between what customers see in content and what they hear from our team
• Support additional CX projects as assigned

Required

• Experience in hospitality, guest or client experience, production support, retail beauty, or customer service, or a hybrid of several
• Comfort moving between two very different rhythms: high-energy shoot days and heads-down CX days
• Strong written and verbal communication, with the ability to hold a brand voice
• Highly organized, detail-obsessed, and able to run your own to-do list without being managed through it
• Based in or near Playa Vista and able to work on-site, including shoot days
• Available for a consistent scheduled shift inside the studio's 7:00 AM to 7:00 PM coverage window, with flexibility to shift start and end times around shoot days and to join a weekend rotation as the calendar expands

Strongly…