ServiceNow HRSD Business Process Consultant

Our Mission

New Rocket, a global, full-service Elite Service Now partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission is to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to Service Now Guide, creating extraordinary results, with Service Now.

New Rocket has been awarded the “2024 BEST Award”, “2024 Service Now Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 Service Now Worldwide Customer Workflow Partner of the Year” and “2023 Service Now Creator Workflow Partner of the Year”. We are #Going Beyond
. Come join our Crew!

At New Rocket, people are not just the backbone; they’re the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it’s not just about a job; it’s about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let’s create something extraordinary!

New Rocket is a global team made up of Service Now professionals who help our customers run and grow their Service Now environments. We are hiring for a Business Process Consultant – HRSD within our Service Delivery organization. The Business Process Consultant is responsible for leading, coaching and mentoring a team of Senior Business Analysts to capture customers’ business processes and desired outcomes.

The Business Process Architect will manage customer outcomes on a complex level, enterprise projects.

• Facilitate executive-level workshops, translating business requirements into prioritized outcomes
• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Lead customers in process definition and mapping
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Oversee the development of Senior Business Analysts
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization)
• Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
• Collaborate with the Practice Capability Lead to help develop and improve capability offerings
• Support PMs by assisting in the planning and management of implementation projects
• Develop and maintain delivery standards for Service Now solutions and the enabling technology

• Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
• Experience and well versed in HR programs and demonstrating value to an organization; in-depth functional expertise and leadership for our clients on the Service Now HRSD suite of products
• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong interpersonal, organization, facilitation, and presentation skills
• Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
• Ability to assess and mitigate risk
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills: ability to simplify complex situations
• Comfortable working in a matrixed organization
• Strong relationship management skills with all levels
• Ability to lead a group of teams located across multiple time zones
• Comfortable working with ambiguity and change
• BSC in CS, IT or similar technical discipline or equivalent experience
• Experience facilitating executive-level workshops
• Service Now HRSD Certification

New Rocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.

For individuals with disabilities who would like to request an accommodation, please contact