VP​/Field CTO, GTM - Telecommunications

About The Role

As a Field CTO – Telecommunications
, you will be the architect of New Rocket's growth strategy in the telco sector — shaping how we go to market, what we offer, and how we win. You will define and build industry-specific offerings grounded in the real business process challenges facing telecommunications operators, and partner with Product Marketing to translate those offerings into pipeline-generating programs that elevate New Rocket's presence in the industry.

This is a strategic, senior, client-facing role that combines industry thought leadership, offering development, and executive-level client engagement. You will be the person who ensures New Rocket has a compelling, differentiated point of view in telecommunications — spanning AI-powered industry solutions and targeted data offerings — and that it consistently drives top‑of‑funnel activity and competitive wins.

• Define New Rocket's offering strategy for the telecommunications industry, identifying the highest-value business process problems where New Rocket can deliver differentiated outcomes.
• Partner with Marketing to develop industry-specific messaging, positioning, and content — including thought leadership, solution briefs, campaign assets, and event presence — that generates awareness and top-of-funnel pipeline.
• Represent New Rocket's telco point of view externally through speaking engagements, industry forums (TM Forum, GSMA), white papers, and executive round tables.
• Monitor industry trends — BSS/OSS modernization, 5G monetization, AI-driven network operations, agentic AI, cloud-native transformation — and translate them into timely, relevant go-to-market narratives.

• Design and architect AI-powered solutions purpose-built for the telecommunications industry — including agentic AI workflows, predictive operations, intelligent process automation, and AI-assisted customer and network management.
• Define how AI capabilities map to specific telco business processes — for example, AI-driven fault prediction and resolution in network operations, intelligent order fallout management in service fulfillment, dynamic resource reassignment in field operations.
• Develop AI solutions that are aligned with Service Now’s broad capability areas, that integrate with existing BSS/OSS and network environments, clearly defining data inputs, model requirements, workflow orchestration, and business outcome metrics.
• Stay current on the evolving AI and agentic landscape — including large language models, AI agents, and multi-model orchestration — and translate these into credible, practical applications for telco clients.
• Work with New Rocket's internal AI capabilities (including the Intelligent Agent Crew and New Rocket Intelligence) to apply and extend proprietary assets in telco-specific contexts.

• Identify and design data offerings specific to the telecommunications industry — addressing the data challenges, gaps, and opportunities that sit behind every major telco transformation initiative.
• Define telco-specific data products and frameworks across key domains:
  • Network data: topology, performance KPIs/KQIs, CDRs/xDRs, alarm and event streams, and network inventory datasets.
  • Customer & product data: subscriber profiles, product catalog structures, service configurations, and entitlement data.
  • Operational data: trouble ticket histories, SLA breach records, workforce management data, and field service records.
• Architect data integration and management frameworks — including data strategies and data quality approaches — that enable AI, analytics, and operational intelligence use cases.
• Partner with clients to define data strategies that turn underutilized telco data assets into measurable business value.

• Design and develop telco-specific offerings tied to core telecommunications business processes, including order management, service fulfillment, network assurance, trouble-to-resolve, revenue assurance, and fraud management — as well as AI-powered and data-driven extensions of these processes.
• Define offering frameworks…