Information Technology Support Engineer

Arena Staffing has partnered with a confidential, well-established company in the Greater San Diego area that is hiring a Technical Support Engineer to run day-to-day IT support at its local headquarters.

This is a hands-on, on-site role for someone who enjoys solving real problems for employees, supporting business-critical systems, documenting issues clearly, and coordinating with vendors until tickets are fully resolved.

This is not a remote help desk role. This person will be the in-person face of IT for employees, executives, department leaders, and nearby local sites.

• Stable, established employer with a strong Southern California presence
• High-visibility role working closely with senior technology leadership
• Hands-on support role with more variety than a standard help desk position
• Exposure to endpoint support, business applications, vendor coordination, documentation, and process improvement
• Opportunity to support users across multiple departments and local sites
• Culture that values ownership, follow-through, curiosity, and clear communication
• Opportunity to use documentation, online resources, and AI tools to learn unfamiliar systems quickly

• Title: Technical Support Engineer
• Travel: Occasional local travel, approximately 10-15% as needed
• Reports to: Chief Technology Officer
• Compensation: $105,000-$125,000 base, with potential stretch based on experience
• Pre-employment: Background check and standard pre-employment requirements

• Run day-to-day IT support for the company’s local headquarters
• Support nearby business locations remotely and occasionally in person
• Handle walk-up support, endpoint issues, ticketing, business application support, and escalations
• Troubleshoot hardware, software, access, connectivity, printers, peripherals, and conference-room technology
• Support Windows and macOS users in a mixed-device environment
• Coordinate with managed service providers, vendors, and application support partners
• Keep users, leadership, and outside partners updated until issues are resolved
• Build and maintain documentation, runbooks, escalation paths, user guides, and knowledge base content
• Partner with HR on onboarding, offboarding, device readiness, and access changes
• Support limited after-hours needs for urgent business interruptions or system outages
• Business application support:
  This role will also support business-critical systems used across multiple departments.

• Front-end support for internal business applications
• ERP, e-commerce, SaaS, or database-backed application issues
• Order, sync, workflow, configuration, access, or data-related troubleshooting
• Identifying whether an issue is isolated or widespread
• Escalating deeper technical issues with clear screenshots, reproduction steps, priority, and business impact
• Learning low-code/no-code tools and internal workflows using documentation, online resources, and AI tools

• 5 to 8 years of hands-on IT support, desktop support, or IT operations experience
• Experience supporting users in a multi-site environment
• Strong Windows and macOS support experience
• Experience with ticketing systems, endpoint support, remote support, asset tracking, and IT documentation
• Experience troubleshooting hardware, peripherals, printers, conference-room systems, connectivity, and user access issues
• Experience supporting business applications such as ERP, e-commerce, SaaS, or similar platforms
• Experience with cloud productivity tools, SSO, MFA, identity/access provisioning, directory services, DNS, DHCP, group policy, and access control
• Ability to coordinate with MSPs, vendors, application partners, and internal stakeholders through resolution
• Strong communication skills with the ability to explain technical issues clearly to non-technical users and executives
• Calm, resourceful, organized, curious, and able to manage multiple priorities at once

• Experience in a regulated, audit-driven, manufacturing, operational, or compliance-focused environment
• Experience with software validation, controlled access, change documentation, or audit-ready IT records
• Experience working with an MSP-backed or…