Dealer Support Rep-International

## Dealer Support Rep-International Apply locations:
US
- California
- Vistatime type:
Full time posted on:
Posted Todayjob requisition :
REQ
53626

We are hiring a
** Dealer Support Representative – International
** to join our
** Dealer Support Team!
**** DISCOVER
* * Are you passionate about building strong business relationships and managing complex international accounts? As a Dealer Support Representative – International, you will serve as the primary account manager for a portfolio of international dealers, managing the complete order lifecycle from order placement through production, payment, and export shipment. In this role, you will support a book of business exceeding $20 million annually.

You will help ensure order accuracy, compliance with pricing programs and promotions, and adherence to export regulations and international shipping requirements.

You will work cross-functionally with Logistics, Freight Forwarders, Production, Finance, and Sales teams to coordinate shipments and deliver a seamless dealer experience while supporting global growth. Success in this role requires strong attention to detail, adaptability in a constantly changing environment, and the ability to think critically and work independently while managing multiple priorities.
** YOUR RIPPLE EFFECT**
* ** Do you enjoy building strong, long-term business relationships?
** Serve as the primary account manager for a portfolio of international dealers, acting as their main point of contact and trusted partner while driving customer satisfaction and supporting continued business growth.
* ** Do you thrive in a fast-paced, constantly evolving environment?
** Manage the full order lifecycle from order entry and pricing validation to production coordination and shipment planning, while adapting to shifting priorities and maintaining accuracy across multiple active accounts.
* ** Are you highly detail-oriented when it comes to complex requirements?
** Audit sales orders, validate promotional pricing, verify container utilization, and ensure compliance with international shipping regulations and country-specific documentation requirements.
* ** Do you bring hands-on experience with international shipping and customs processes?
** Coordinate export shipments end to end, including preparing documentation, partnering with freight forwarders, and navigating customs requirements and shipment clearance processes to ensure timely and compliant delivery.
* ** Are you a critical thinker who can solve problems independently?
** Proactively identify and resolve order, shipping, and logistics challenges by collaborating with internal teams and external partners, while working independently to keep business moving forward.
* ** Are you customer-focused with strong communication skills?
** Communicate clearly and effectively with both internal stakeholders and international partners, including Spanish-speaking contacts during shipment clearance, while managing sensitive discussions such as payment requirements and ensuring a high level of service.
** WHAT YOU BRING
*** Bachelor’s degree in Business Administration or a related field preferred
* Minimum of 3 years of account management experience or equivalent experience, preferably exceeding $20 million in annual business volume
* Proven experience managing customer relationships and high-value accounts with average values between $65,000 and $100,000 preferred
* Experience with international export shipping, including documentation and logistics requirements
* Experience working with customs regulations and shipment clearance processes
* Ability to manage multiple priorities, adapt to change, and work independently in a fast-paced environment
* Strong attention to detail and accuracy in order entry and documentation
* ERP sales order management experience required, with Navision or Oracle preferred
* Strong proficiency in Microsoft Office, including Excel, Outlook, and Word
* Excellent communication, customer service, and relationship management skills
* Bilingual in English and Spanish required
** WHAT YOU’LL GET
** At Watkins Wellness, we believe that everyone should ‘Feel good. Live well’. We offer employees the…