Residential Services Coordinator

Urban Street Angels, Inc. (“USA”) is a local non‑profit organization founded in 2012 with a mission to end youth homelessness in the San Diego and surrounding area. Opening a new transitional housing facility in Vista, CA for those ages 18‑25 experiencing homelessness.

• Mon - Wed, 12am - 8:30am
• Thurs, OFF
• Fri - Sat, 12am - 8:30am
• Sun, OFF

The Residential Services Coordinator plays a vital role in overseeing the evening and overnight operations of a residential transitional housing facility, ensuring that residents receive high‑quality care and support. This position requires strong leadership skills, a compassionate approach to participant care, and the ability to be productive throughout the night. The ideal candidate will have experience working with homeless or in a similar setting and be dedicated to helping participants achieve their goals while fostering a positive living environment.

• Ability to multi‑task and handle competing demands from a program of 21 TAY with the ability to use training and remain calm during any potential emergencies or crises;
• Provides education and support to clients about the mental health stigma and ways to combat it;
• Generates community support through volunteers (i.e. organizing events/volunteer opportunities);
• Serves as liaison between partners and linked programs, and encourages clients’ use of these resources;
• Provide ongoing ‘side‑by‑side’ services related to skills development;
• Displays regular and reliable attendance; reports to and departs from work on time, as scheduled;
• Successfully functions as a team member, while remaining organized, documenting all TAY interactions correctly on forms and/or into computer tracking systems according to procedure;
• Assists participants in making food (i.e. teaching how to cook and helping to prepare family style meals);
• Assists participants in job searches and trade school applications;
• Provides assistance to staff;
• Assures compliance with established rules, policies and procedures;
• Provides after hours support and handles emergencies for approx. 21 participants;
• Monitors participant’s after‑hours activities (i.e. leaving or entering the house, behavior changes & patterns, etc.);
• Walks property, inspecting house and surrounding areas for safety hazards and maintenance concerns;
• Responds to all emergency or security issues that occur during designated shift;
• Contacts emergency first responders or police when appropriate;
• Keeps staff informed of all issues concerning participants;
• Immediately notifies supervisory staff when necessary;
• Maintains written log of all activities for entire property;
• Records in written log, findings and any corrective measures taken of periodic security and safety inspections;
• Performs other duties as assigned by supervisor.

• High school diploma or GED;
• Minimum of one years’ experience working overnight shifts and/or working with homeless youth in some capacity;
• Must be able to fluently, read, write and communicate in English (bilingual a plus);
• Must be able to comfortably, both mentally and physically, perform all aspects of job description and other duties as assigned by supervisor;
• Must be able to comfortably walk up and down stairs, walk for extended periods of time, sit for periods of time;
• Excellent communication skills for interacting with participants, community members, and team members;
• Must submit to a background check via Live Scan (with ongoing alerts), as required by specific programs, funding requirements and licensing regulations.

This position offers an opportunity to make a meaningful impact on the lives of homeless youth by helping them become sustainably independent.

USA reserves the right to revise job descriptions as the need arises. This job description does not constitute a written or implied contract of employment.

It is the policy of Urban Street Angels, Inc. to ensure equal employment, contractor and volunteer opportunity without discrimination on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.