Guest Experience Specialist; Part-Time

The mission of Annenberg Pet Space is to promote and strengthen the human-animal bond—as well as to foster the understanding and enjoyment of companion animals—in a fun, engaging and interactive setting. The campus, located in Playa Vista, includes a vibrant, welcoming community center and offers animal foster and adoption, educational programs, field trips for students, community vaccine and wellness clinics and a Leadership Institute.

The list that follows is not intended to be comprehensive; it is intended to provide a representative summary of the major duties and responsibilities of the position.

Incumbents may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

Reporting to the Guest Experience and Events Manager, the
Guest Experience Specialist
will be responsible for the following:

• Offer a truly memorable and fulfilling guest experience for each guest of Annenberg Pet Space
• Implement a customer-centered culture that identifies, nurtures and reinforces guest service as a primary value.
• Maintain excellent customer service and work to create a positive public face for Annenberg Pet Space.
• Be fully informed about daily Annenberg Pet Space events and services, and the building itself.
• Be fully informed about the services offered by partner organizations who use our facilities such as the West Coast Grooming Academy and California Animal Rehabilitation.
• Assist the Adoption and Foster team by by helping guests navigate the foster and adoption process and complete paperwork as needed.
• Manage guest expectations for wait times and keep track of the order and status of potential adopters.
• Assist with set-up for booked programming and events by working with the Programs and Facilities teams
• Deliver educational programming with other GE members to provide a unique, memorable, and positive experience for guests.
• Assist with the preparation for community events on site at Pet Space including set up, prepping supplies, decorating and other duties as needed.
• Assist or deliver activities for community events by facilitating check-in, way finding, answering guest questions about event rules and schedules, etc.
• Provide prompt and courteous service to all Annenberg Pet Space retail guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise.
• Assist with the unloading, pricing and stickering of merchandise in order to ensure the store is well stocked and that supply counts are accurate.
• Assist with off-site events in the community including vaccine clinics, wellness days, adoption events and other outreach activities.
• Perform routine housekeeping tasks such as sweeping, dusting shelves, etc.
• Other duties as needed.

KNOWLEDGE,

SKILLS AND ABILITIES

:

• Ability to work weekend and/or evening hours.
• MUST be bilingual Spanish/English
• Strong customer service skills and ability to manage multiple projects in a fast-paced, deadline-driven environment.
• Strong communication skills to ensure consistent messaging to guests of Annenberg Pet Space policies
• Strong public speaking or performative ability to lead or assist with educational presentations and programming
• Experience working with or communicating with children of various ages
• Knowledge of retail merchandising practices.
• Up-to-date knowledge of smartphone apps, phones, and tablets.
• Bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs.
• Experience in retail point of sales applications and software, including contactless payment methods.
• Proven ability to build consensus and work effectively within a cross-departmental team.
• Possess poise, professionalism, diplomacy,…