Sales Advisor V - Vista Service Center

About Rivian

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

RIV Level: 5

Address: 3280 Corporate View Vista, California 92081

Schedule:

We are open Mon–Sat: 10:00am–7:00pm andSun: 9:00am-6:00pm. The estimated schedule is 40 hours per week (5 days a week, 8 hour shifts)

As a Sales Advisor V, you will be an integral member of our field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the entire customer relationship from lead qualification to close, ensuring a personalized purchase experience throughout. You will educate and inspire customers using various communication channels including in-person interactions, demo drives, phone, text, and email.

This role requires passion for our brand and a desire to foster a competitive sales culture.

To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. The ideal candidate is self-motivated and results-driven, committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion.

• Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS.
• Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
• Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
• Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service.
• Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals.
• Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
• Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
• Stay up to date on the auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase.
• Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
• Serve as Manager on Duty by performing keyholder responsibilities for opening and closing the location, ensuring all policies and procedures are followed, oversee daily operations by completing checklists, leading team huddles, assigning tasks, and providing comprehensive business recaps.
• Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
• Take on additional projects, duties and assignments as required and/or by request from leadership.

• 5+ years experience in Sales, Retail, Hospitality or similar fields (commission-based environments and/or automotive experience a plus); 2+ years supervisory experience preferred.
• Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment highly preferred.
• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Ability to work a flexible schedule to…