Mobility Service Agent - Paratransit Driver

Mobility Service Agent
- Paratransit Driver

Vista Corporate Office - VISTA, CA 92084

Salary Range

$18.00 - $18.00 Hourly

Job Shift

Day

Join a team where compassion, purpose, and community connections shape everything we do. Be a part of something that truly makes a difference every day.

We are currently hiring Wheelchair/Ambulatory Drivers for our Non-Emergency Medical Transportation (NEMT) services. This role is ideal for individuals with full availability who are looking to make a real difference by safely transporting gurney-bound passengers to and from medical facilities.

Duties & Responsibilities:

• Safely transport ADA passengers and assist passengers in boarding/exiting the vehicle. This includes passengers using mobility devices (i.e. wheelchairs, scooters, walkers).
• Conduct pre-trip vehicle inspections to ensure proper operation of vehicle, including on-board equipment. Report any conditions which require repair and/or maintenance on the vehicle.
• Safely perform scheduled routes dispatched to drivers per on-time performance standards.
• Follow safety procedures for loading, unloading and securing all passengers.
• Safe operation of vehicles, including adherence to all California DMV laws.
• Diffuse difficult situations during the work day.
• Report delays, accidents, and other traffic issues using authorized communication devices.
• Accurately document all trips, odometer readings, beginning/end of shift, and lunch breaks.
• Follow defensive driving techniques to minimize the risk of accidents and incidents.
• Properly account for all fares collected (program specific).
• Immediately report any accident or incident which occurs during the work day.
• Comply with all attendance and uniform policies.
• Safety first culture must be a priority.
• Maintain good hygiene and a professional image at all times.

What We Offer:

• A meaningful role that allows you to make a direct impact on the lives of others.
• A supportive and mission-driven team environment.
• Paid vacation and sick leave for Full-time drivers (available after a 90-day probationary period).
• Health Insurance options for Full-time drivers.
• 401k savings for Full-time drivers.

If you’re dependable, compassionate, and ready to help those who need it most, apply today and start driving change in your community, one mile at a time.

Essential Functions & Requirements:

• Ability to lift, walk, bend, squat, twist, crouch, reach, kneel, maneuver, and display physical dexterity.
• Ability to push/pull passengers of all sizes using mobility devices (including wheelchairs, scooters, walkers, etc.) to board/exit the vehicle.
• Ability to sit for extended periods of time.
• Possess full range of sense of hearing, and vision (with corrective lenses permissible).
• Successful completion of a pre-employment physical exam. Screening examinations include (but are not limited to):
  • Breath Alcohol Testing
  • Drug screenings (including screenings for CBD & THC)
  • Physical examination (Human performance evaluation and lift test)
  • Tuberculosis test
  • Live Scan: state and federal background check
• Experience handling medical transport equipment is preferred but not required. Training is provided.
• This role requires the ability to confidently operate GPS navigation systems, mobile and tablet-based applications for pre-trip vehicle inspections and passenger information review, and two-way radio devices for effective communication with dispatch. The ideal candidate demonstrates adaptability to digital tools and attention to detail.
• Candidates must demonstrate the ability to multitask effectively and manage multiple requests simultaneously in a fast-paced environment.
• Demonstrated reliability and a genuine passion for serving the community.
• Strong communication and customer service skills.
• Must be able to work a flexible schedule.
• Minimum twenty-five (25) years of age.
• Must have a valid California driver’s license for minimum of one (1) year.
• Must satisfy contract requirements regarding DUI, reckless driving, felony, and misdemeanor convictions.
• No more than one and a half (1.5) points on MVR at time of job application submission.
• Participation in CTI’s Random Drug and Alcohol Testing Program.