IT Support Manager

Overview

Take advantage of our new sign-on bonus! Center For Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $500 sign-on bonus.

Location: Voorhees, NJ
Status: Full-Time
Salary: $70,000 - $80,000 per year

• Ensure the continuing training and development of department staff.
• Conduct regularly scheduled meetings with department staff
• Conduct employee evaluations annually
• Orient new support technicians to role
• Provide weekly team supervision meetings
• Supervise support technicians
• Meet with support technicians monthly individually
• Manage overall support operations
• Recruit, interview, and recommend job candidates for hire
• Provide training on new technologies to support staff
• Monitor tickets to ensure timely resolution of support issues
• Manage IT Department software like Fresh service, Adobe, Grammarly, etc
• Personally handle Level 3 and more complex tickets
• Document complex procedures
• Develop and document best practice procedures for daily operations as related to IT support
• Administration of key IT portals like Google Workspace, Comcast VOIP, etc
• Establish good relationships with all departments and colleagues
• Manage technical documentation of work performed
• Perform other ad-hoc projects or tasks as assigned

• BS in Computer Science or equivalent work experience
• 4+ years' experience in Windows computer support, computer systems and maintenance
• Experience with supporting Microsoft Windows 7-10 and Windows Server
• Solid networking knowledge and experience
• High level knowledge of Active Directory and Group Policy
• Ability to lift 50 Pounds
• Must have valid NJ Driver's License
• Must have clean driving record
• Job requires approximately 25% local travel
• 2 plus years' experience as a Team Lead in an IT support department
• Excellent written and verbal communication skills
• Good interpersonal skills
• Good problem-solving skills
• Ability to work in a team environment.

At the Center for Family Services our employees are our greatest resource and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

• Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
• 401k Plan
• Medical insurance plan options
• Prescription Insurance
• Life Insurance
• Flexible Spending Accounts
• Health & Wellness Activities
• Ongoing Training & Professional Development Opportunities
• Opportunity for advancement

Apply and get hired at Center For Family Services, a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together our team makes a positive difference in the lives of people in need.

If you re interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit Center For Family Services website terffs.org.

Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.