Lead as Service Supervisor

Position: Lead as Service Supervisor at Toromont Cat
Join Toromont Cat as a Service Supervisor, elevating customer service and leading a high-performance team. Ensure a safe working environment and exceptional service delivery.

As a Service Supervisor, your leadership will impact the overall shop operations and customer satisfaction. You will work closely with your team, managing service workflows while fostering collaboration across departments. Safety and quality are your top priorities as you promote continuous development among team members.

Key Responsibilities:

• Model secure and environmentally sound work behaviors

• Provide exceptional customer service and schedule work orders

• Promote customer satisfaction and follow up on repairs

• Train team members to meet and exceed expectations

• Create quotes and prepare invoices for customers

Requirements:

• Minimum post-secondary education required

• At least 3 years in a supervisory role

• Technical experience is an asset

• Strong leadership and communication skills

• Ability to encourage continuous improvement

Lead your team at Toromont Cat to set new service excellence standards.
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