Mail Services Coordinator

Mailroom Specialist – Waco, Texas

Build the future with us

Are you driven by supporting smooth daily operations and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Mailroom Specialist, you will play a key role in processing, delivering, and organizing mail that supports our internal departments and overall business operations.

This position is a great opportunity to showcase your attention to detail, reliability, and organizational skills within a caring and trustworthy company. At iA, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you'll accomplish with us

As a Mailroom Specialist, you'll be at the core of our mission. Your main responsibilities include:

• Processing incoming and outgoing mail
• Manually inserting all types of mail
• Picking up and delivering mail/parcels using a company vehicle
• Scanning and digitizing incoming mail for internal departments
• Sorting and processing returned mail
• Maintaining proper postage levels on meter machines
• Handling special mail types:
  Registered, Certified, Insured, Express Mail
• Delivering and picking up internal correspondence across departments
• Using computerized addressing systems (PAVE software)
• Assigning documents received in department systems
• Conducting all work in compliance with laws, regulations, and company policies
• Following the iA Financial Group Code of Conduct

We're looking for someone who:

• Is known for strong attention to detail
• Stands out for clear written and verbal communication
• Demonstrates strong problem-solving and issue-resolution skills
• Is recognized for organization and the ability to prioritize
• Performs well under pressure and manages multiple tasks
• Has a high school diploma or GED
• Has mailroom experience (preferred)
• Has a good driving record
• Works well independently and as part of a team
• Adapts well to procedural and organizational changes
• Maintains a positive, learning-oriented attitude

• A work environment where learning and development merge with a collective pursuit of excellence

  • Flexible Health, Dental, and Vision insurance
  • 401(k) + company match
  • PTO plan
  • Employee and family assistance program
  • Ergonomic furniture program
  • Performance bonus
  • And more!

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place might be with us, and we want to get to know you.

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

American-Amicable Life Insurance Company of Texas