Testing Support Coordinator

A humblecollegefounded before Texas was a state,Baylornow stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation’s “Great Colleges to Work For”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey.

The survey, conducted by Modern Think, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

Serves as the first line support, communication, and triage lead for the OALA Testing Center. This position manages day to day student inquiries, manages the Testing Center email inbox, supports student workers with routine testing questions, coordinates standard testing logistics, and routes issues to the appropriate staff member. They help ensure students and student workers have timely guidance, clear communication, and an organized testing experience, while keeping technology issues, complex accommodation matters, and higher level concerns in the appropriate staff lanes.

A bachelor's degree and less than one year of relevant work experience are required. A master's degreeand one year of relevant work experience are preferred. Additional education or experience will be considered in lieu of one another.

All applicants must be currently authorized to work in the United States on a full-time basis.

• Serve as a first line support resource for students using the OALA Testing Center. Respond to routine student questions about testing procedures, scheduling, testing requests, rescheduling, exam logistics, and established processes. Provide clear, timely, and student centered guidance so students understand how to navigate the testing process and access the appropriate support. Remain available to support students and student workers during regular and peak testing periods, including midterms and finals, while routing issues outside this role’s scope to the appropriate staff member.

• Monitor and manage the Testing Center email inbox as the central intake point, responding to routine inquiries using established guidelines, templates, and procedures. Sort, prioritize, and triage other messages to the appropriate staff member, including technology issues to the Testing & Technology Coordinator, complex accommodation or testing decision matters to the Testing Services & Accommodation Specialist, accommodation case questions to the appropriate Accommodation Specialist, and escalated concerns to the Assistant Director of Testing.
  
  Ensure timely responses, confirmed handoffs, and track follow up so questions and concerns do not fall through the cracks.

• Coordinate routine accommodated exam logistics, including scheduling testing rooms based on approved accommodations, communication and support of students in scheduling and rescheduling exams, manging testing exam bookings on OALA’s accommodate system, coordinating exam receipt and return with faculty, and…