Social Services Worker & Receptionist

Job Location:

TX-Waco AC - Waco, TX 76703, Position Type:
Full Time Regular, Education Level: High School Diploma/GED, Job Shift: Day, Job Category:
Social Services

Schedule/

Hours:

Monday – Friday, 8am to 4:30pm

This position is responsible for:

Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures; answers the telephone in a courteous manner and directs calls to the appropriate destination;

records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients.

• Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
• Telephones others to communicate messages; records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
• Records and updates statistical information; ensures the accuracy and completeness of the same; records community assistance into databases.
• Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
• Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.
• Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proof reads telephone lists for mistakes before list is printed.
• Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail.
• Prepares and files client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
• Completes and submits paperwork to Adult Probation Services; serves as a liaison to parole officers and completes court-ordered paperwork.

• Prepares food bags/boxes according to the number of family members; packs food items in boxes and marks boxes accordingly to distribute to clients.
• Receives, inspects and sorts donated food items according to the category and condition.
• Coordinates the retrieval, storage, and distribution of food and commodities for the program.
• Prepares labels for food, packages food.
• Monitors expiration dates on all food in the pantry; discards outdated or damaged food.
• Keeps food pantry organized and well-stocked; lifts and carries items to the appropriate destination for distribution to clients.
• Maintains food pantry area in a neat and orderly manner; cleans floors, tables, and work areas.
• Determines the appropriate amount of food to order for the program; maintains and organizes an adequate inventory of food and supplies for the Food Program; ensures the supply meets the needs of the program; informs Corps Officers of supplies needed; prepares records and charts to be used to facilitate/document the distribution of food and supplies to clients.
• Receives and prepares receipts for monetary and non-monetary donations, packages, airline tickets, express mail and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail.

• Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.
• Prepares, completes and processes food, clothing and furniture vouchers for eligible clients; directs clients to Family Store or Food Pantry for assistance.
• Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
• Processes…