Social Services Worker & Receptionist

ABOUT THIS OPPORTUNITY Schedule/

Hours:

Monday – Friday, 8am to 4:30pmThis position is responsible for:

Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures; answers the telephone in a courteous manner and directs calls to the appropriate destination;

records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients.

Key Responsibilities:

Receptionist and Administrative Responsibilities (50%)Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.

Telephones others to communicate messages; records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.

Records and updates statistical information; ensures the accuracy and completeness of the same; records community assistance into databases.

Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.

Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.

Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proof reads telephone lists for mistakes before list is printed.

Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail.

Prepares and files client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.

Completes and submits paperwork to Adult Probation Services; serves as a liaison to parole officers and completes court-ordered paperwork.

Food Pantry and Donations Responsibilities (30%)Prepares food bags/boxes according to the number of family members; packs food items in boxes and marks boxes accordingly to distribute to clients.

Receives, inspects and sorts donated food items according to the category and condition.

Coordinates the retrieval, storage, and distribution of food and commodities for the program.

Prepares labels for food, packages food.

Monitors expiration dates on all food in the pantry; discards outdated or damaged food.

Keeps food pantry organized and well-stocked; lifts and carries items to the appropriate destination for distribution to clients.

Maintains food pantry area in a neat and orderly manner; cleans floors, tables, and work areas.

Determines the appropriate amount of food to order for the program; maintains and organizes an adequate inventory of food and supplies for the Food Program; ensures the supply meets the needs of the program; informs Corps Officers of supplies needed; prepares records and charts to be used to facilitate/document the distribution of food and supplies to clients.

Receives and prepares receipts for monetary and non-monetary donations, packages, airline tickets, express mail and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail.

Social Services Responsibilities (20%)Greets and interviews clients requesting assistance…