Records Technician, Continuing Education

POSITION OPEN UNTIL FILLED

Communication: We will be open and courageous in our communication with students and with one another. We will communicate decisions and the reasons for them.
Excellence: We will strive for excellence in all that we do. We will actively plan for the future, seeking new and innovative ways to accomplish our mission.
Inclusiveness: We will seek to appreciate and understand our students and each other, actively seeking different viewpoints. We will work to create a welcoming environment where our diverse community of students and employees learn, teach, and work together.
Integrity: We will work with the highest level of integrity, taking responsibility for all of our actions. We will tell the truth and seek to be fair in our decision-making and actions.
People: We will be honest, humble, respectful, and gracious to our students and to each other. We best serve our students, colleagues, and community when we work as a team.

Application will not be considered until ALL required documents are received.

The Records Technician provides specialized records, registration, and administrative support for Continuing Education programs. The position is responsible for maintaining accurate student and course records, supporting course creation and enrollment processes in Ellucian Colleague, tracking required student documentation, and ensuring compliance with college, state, and program-specific requirements. They will serve as a primary resource for students, instructors, coordinators, and external partners regarding registration and record-related processes.

The Records Technician serves as a part of the registration team in Continuing Education, reporting to the Coordinators of Continuing Education and exercises no supervision.

NOTE:
This is a security sensitive position and an appropriate background investigation will be made on applicants being strongly considered for this position.

The cover letter should address how the following knowledge, skills, and abilities were acquired:

• 1.Modern office practices, administrative procedures, and records management principles;
• 2.Customer service best practices for serving diverse populations in an educational environment;
• 3.Business English, including grammar, spelling, punctuation, and professional communication standards;
• 4.Student registration processes, data entry procedures, and recordkeeping requirements;
• 5.Applicable federal and state regulations, accreditation requirements, and college policies related to student records, privacy, and continuing education programs;
• 6.Providing professional, responsive customer service in person, by telephone, email, and virtual platforms;
• 7.Utilizing Microsoft Office and Adobe applications, database systems, and enterprise software to maintain records and generate reports;
• 8.Maintaining accurate records, filing systems, and electronic documentation;
• 9.Managing multiple priorities while meeting deadlines in a fast-paced environment;
• 10.Entering and verifying data with a high degree of accuracy and attention to detail;
• 11.Communicate clearly, professionally, and effectively in both oral and written formats;
• 12.Learn, adapt to, and effectively utilize new technologies, software applications, and administrative processes;
• 13.Interpret and apply policies, procedures, and regulations related to continuing education operations and student records;
• 14.Maintain confidentiality and exercise discretion when handling sensitive information;
• 15.Work independently while contributing effectively as a member of a collaborative team;
• 16.Establish and maintain positive working relationships with students, instructors, staff, employers, and community partners;
• 17.Demonstrate sound organizational,…