Claims Analyst

Claims Analyst – Life, Disability & Waiver of Premium

Are you driven by service excellence in the life and health insurance industry and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Claims Analyst
, you will play a key role in ensuring accurate, timely processing of life, disability, and waiver of premium claims while supporting policyholders, agents, and funeral homes with empathy, clarity, and professionalism.

This position is a great opportunity to showcase your analytical skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

• Process and pay claims within established guidelines, including verifying in‑force coverage and calculating death benefits, interest, dividends, premium variances, and fund interest.
• Prepare letters, update claims systems, and ensure claims are ready for processing.
• Conduct research on beneficiaries, physician and medical records, legal documents, and other data required to make accurate claims decisions.
• Process paid incontestable claims, complete related correspondence, perform accounting tasks, and maintain files.
• Approve claims up to $20,000 during the probationary period, with eligibility for higher approval limits based on performance.
• File and process reinsurance when applicable.
• Prepare and mail IRS Form 712 and maintain year‑end tax reporting data.
• Monitor suspense accounts and maintain accurate documentation.
• Cross‑train with other Claims Analysts to provide departmental support as needed.
• Communicate with customers via inbound/outbound calls, email, written correspondence, and fax to ensure successful claim resolution.
• Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
• Maintain familiarity with company products and policies and know where to obtain assistance for complex inquiries.
• Participate in special projects and assist with overflow work across Claims functions.
• Conduct all business in compliance with applicable laws, regulations, and contractual obligations, upholding ethical behavior and the Compliance Program.

• Is known for their attention to detail and high accuracy.
• Stands out for their research, analytical, and problem‑solving skills.
• Demonstrates strong written and verbal communication abilities.
• Is recognized for their ability to stay organized and manage multiple tasks under pressure.
• Has 2 years of claims experience (life claims experience preferred but not required).
• Comfortable speaking French at a beginner, intermediate, or advanced level, with English proficiency needed to communicate daily with policyholders, agents, funeral homes, and internal business partners.

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative work spaces.
• Competitive benefits:
  Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and more.

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. If you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.