Manager of Campus Services

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation’s “ Great Colleges to Work For ”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey.

The survey, conducted by Modern Think, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

The Manager of Campus Services is responsible for managing contractual relationships as assigned by the Assistant Director of Campus Services and overseeing the campus mail carrier position. This role requires strong communication and organizational skills, a solution-oriented mindset, project management, knowledge of current trends and a commitment to enhancing the quality of services provided to students, faculty, and staff. Contracts include Dining, Retail Stores, Mail, Copy and others as assigned.

A bachelor's degree and two years of relevant experience are required. Three years of relevant experience is preferred.

Additional education or experience will be considered in lieu of one another.

A validUS Driver License with a clear driving recordof at least two years is required.

Must be able to travel outside of the state of Texas.

Applicants must be authorized to work full-time in the United States.

• Monitor contracts to ensure compliance with terms and conditions, manage relationships with internal and external stakeholders, and optimize the performance of contractual agreements
• Assess key performance indicators and ensure adherence to university policies
• Collaborate with the Assistant Director to ensure efficient and effective operations
• Implement best practices and operational improvements to enhance service delivery and customer satisfaction
• Collaborate with the Business Operations Analyst to review and monitor financial reports, ensure contractors adhere to budgetary guidelines, identify irregularities, and implement strategies to optimize revenue based on trends
• Engage with students, faculty, and staff to gather feedback and assess satisfaction with services. Collaborate with all parties to provide next in class offerings
• Support the Assistant Director in fostering a culture of teamwork and excellence
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!